HCL portal login failed using my main administrator account

HCL Digital Experience Digital Experience Forum
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1

Hi community,

I have a problem with my portal's main administrator account!

Problem description:

I created a new HCL Portal environment, then migrated the old environment to the new one, and linked the LDAP to the new environment, so I can log in using the users that are in the LDAP and it works fine. After a while, I can no longer connect using the user I created in the new environment (e.g. an hcladmin account).

I've changed the hcladmin password in the dmgr, and I can connect to the HCL using the new hcladmin password, but after a few minutes, when I log out and want to connect again, I can't! Or I can connect to the HCL portal using the other accounts that are already in LDAP, but not with the hcladmin account.

Note that the hcladmin account was working fine 4 months ago, I've only noticed this problem this week.

Thanks in advance.

2

Hi Taha,
reading your problem description it sounds like that you maybe missed some task that you need to run when you change your ldap on a DX-environment. Did you already run the command.

./ConfigEngine.sh wp-update-federated-ldap -DWasPassword=password

as described at URL:

https://opensource.hcltechsw.com/digital-experience/CF215/deployment/manage/security/people/authentication/user_registry/update_user_registry/update_ldap_ureg/?h=change+ldap

and did you also run the member fixer tool as described at URL:

https://opensource.hcltechsw.com/digital-experience/CF215/manage_content/wcm_configuration/wcm_adm_tools/wcm_member_fixer/wcm_admin_member-fixer/

Does the problem still remains after you done that changes?
thanks for the clarification

with best regards
Thorsten

3

Thank you Thorsten

4

In addition to Thorsten's update, please check this article "How to fix Portal Access Control settings after LDAP data has changed" as well.

Also, did you add user hcladmin to your LDAP server? If so, this may cause a conflict between your local and LDAP user.

5

Thanks Wes

6

Perhaps you have duplicate 'hcladmin' user IDs that is causing a conflict between the LDAP and the local file registry.

7

Yeah, the user duplication causing conflict, thanks Jerry.