HCL Notes resource problem

HCL Domino Domino Forum
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1

Dear Support,

For the last few months, we've been experiencing wrong behavior in the resources in HCL Notes.

We use HCL Notes to book meeting rooms and pool cars. However, since April, when we book a resource, we don't receive immediate answer if the resource is available, only at 2AM the next day. No matter what kind of resource we'd like to book, it's always 2AM.

This makes it harder to know if the booking was successful, or if it's not available for the time of need.

Can you please tell me if it is because of wrong settings, or maybe something like queue is full?

Thank you for your help.

Best regards,

Laszlo Horvath

2

Hi,

Can you provide the environment details? Domino version, OS, Clustered? If clustered, make sure all the servers is up and running.

Any weird message/error on console when booking?

Check for any replication saved conflict documents. I've seen weird behavior when you have these documents.

Is it possible to select only the Replication/Save Conflict documents in a view
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0037274


Make sure as well that the Resource Reservation agents are enabled by an ID that has proper rights.

Enabling agents in the Resource Reservations database
https://help.hcl-software.com/domino/14.0.0/admin/conf_enabling_agents_in_the_resource_reservations_database_t.html

3

Hi,

We are currently using HCL Notes 12.0.2 clustered.

When booking a resource I can see this message:

[1E48:0002-1E4C] 2024. 07. 30 09:40:10 SchedMgr: Error processing calendar profile document (NoteID: NT000009AE) in database Remote system no longer responding

Thank you.

4

Have you check the replication/saved conflict documents and the agents on the resource database?

5

Hello Laszlo,

We have seen this type of issues in our history, When a user reserves a conference room from the resource reservation database, the hourglass icon appears and then the reservation ends up not being processed.

Generally An hour glass is marked due to non completion of room/resource booking or still in processing to complete the booking.

1: This type of Issue can happen due to created entries schedules are not getting validated , so kindly run below 2 commands on Domino server console to validate the affected user in busytime.nsf database or clubusy.nsf(In case of cluster environment).

A: Tell sched validate User Name/OU/O

B: Follow immediately by "Tell Sched Check User Name/OU/O" to add the existing entries.

2: Sometimes RnR task is not responding correctly , Kindly restart the RnR task by running below command on Server console.

a: tell rnrmgr q ---> to quit the resource and reservation task.
b: load rnrmgr ----> to start the rnrmgr task.

3: In some cases we have observed , It was caused by users booking rooms from Local replica copy of the RnR database instead of server copy. It is not recommended to use Local copy of RnR database.

4: If RNR database is exist on cluster server , in this case also if rnrmgr task is not running on anyone server then it will not respond or you will not get the confirmation for room/resource booking.
In this case , make sure RnR task should run on all cluster mates including primary server.

5: Make sure the below Agents should be enabled with an Authorized ID (Admin ID).

A : Open Resource and reservation database in designer client.
B: Go to Code---> Agents----> Please check all below 4 agents

1: Update Blocker Documents Agent
2: RenameReservations and SendNotice Agent
3: Purge Documents Agent
4: Autoreminder Agent

Kindly check and perform above steps and see if it helps you to resolve your issue.

Note: If you find our answer is helpful then please accept the solution. It would be helpful for other users/customers as well.

Warm Regards

Hitesh G

6

Hi Hitesh,

Thank you I've done all the steps, however it's all the same.

When booking a room I can see the following entry in the server:

[0484:0002-013C] 2024. 07. 30 09:58:32 RnRMgr: Error processing calendar profile document (NoteID: NT00000B62) in database Remote system no longer responding

Thank you for your help.

Best regards,

Laszlo Horvath

7

Hello Laszlo,

It seems that the RNRMGR task is not responding on any one or more cluster servers. Please check whether the rnrmgr task is running on all cluster servers or not.

You can also quit the rnrmgr task on all cluster mates once and reload it again.

Tell rnrmgr q

load rnrmgr

Now check the behaviour.

Note: RnRmgr task should be running on all cluster mates. Else entries will not process.

Regards

Hitesh G

8

Hello Laszlo,

I suggest you to check the $CSTrack field for a affected meeting document at RNR database. Do you see any FAILED event for processing the reservation request. For more information please refer below article.

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0093016

Regards

Aniket

9

Hi,

I got it fixed by restarting the whole 2nd cluster, then it got connected. There were some issues with the DNS settings so probably that's why it didn't connect.

Thank you for the help to the 3 of you.

Best regards,

Laszlo Horvath

10

Hello Laszlo,

Normally, when a user books a room with owner restrictions, the resource reservation should promptly send an approval email if it functions properly.

As informed, you were getting the below message --

-----------------------------------------------------------------

When booking a room I can see the following entry on the server:

[0484:0002-013C] 2024. 07. 30 09:58:32 RnRMgr: Error processing calendar profile document (NoteID: NT00000B62) in database Remote system no longer responding

--------------------------------------------------------------------

Please check the specified home mail server details for the resource database.

The above message indicates a connectivity issue with the server name specified for the resource database.

Please open the Resource Reservation database and check the hidden view "$NLookup" of the resource database (press ctrl+Shift and go to view $NLookup ) to see if there are any pending approval requests for the mentioned resource.

In the specified document, navigate to document properties and verify the $CSTrack field for any messages.

As you are using the RNR database in a cluster environment. The rnrmgr task needs to be running on both servers, otherwise, there will be issues with processing the rnrmgr task. For additional information about considerations for Domino Resource Reservations database clustering, please refer to the article below:

URL: https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0088332

Hope this helps.

Regards,

Pramod