HCL Notes Client - Touchscreen scrolling not working

HCL Domino Domino Forum
1

Please complete the details below then remove this line:

Domino/Notes Version: HCL Notes 12 FP 5
Add-on Product (if appropriate, e.g. Verse / Traveler / Nomad / Domino REST API):
Its Version:
Operating System:
Client (Notes, Nomad Web, Nomad Mobile, Android/iOS, browser version):

Problem/Query:

I have a user who works with a Fujitsu STYLISTIC Q7311 tablet computer. When she works with the attached keyboard, HCL Notes works correctly. Howver, when instead of using the keyboard, she uses the touchscreen, scrolling in the Notes Client does not function correctly.

Does the HCL Notes client support scrolling with a Fujitsu STYLISTIC Q7311 tablet computer touchscreen?

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@Andrew_Fastow

Thank you for reaching out.

To investigate this further, we kindly request that you open a support ticket with HCL. Please include the following details in your case:

  • Exact device model (Fujitsu STYLISTIC Q7311)

  • Notes client version

  • Windows OS version

  • A clear description of the scrolling issue when using the touchscreen

Once the case is created, we will review the information and work with you directly through the support process.

In the meantime, you may consider the following possible workarounds:

  1. The Q7311 supports a Wacom AES pen [Wacom Digitizer for pen (AES) input plus capacitive 10 finger multi-touch screen] — scrolling with the pen may provide better control than using touch.

  2. Review Windows Settings → Touch / Pen & Windows Ink and adjust gesture or sensitivity settings if available.

  3. Update or reinstall touch/HID drivers for the Q7311 using the latest versions provided by Fujitsu.

  4. If suitable for your environment, consider using HCL Nomad or the web-based HCL Verse, which are more optimized for touch interactions.

Please let us know once the support ticket is created so we can assist you further.

Thanks & Regards
Hemant Naik

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