HCL Notes 14 doesn't start after reinstall under MacOS Sequoia

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1

Hi,

I upgraded my MacBook Pro M3 to MacOS Sequoia and then did a reinstall of Notes 14FP2.

Now the Notes Client doesn't start anymore.

Thank you very much!

Kind regards

Markus

2

Hello @Markus Schmuck

Currently, you have installed Notes client 14.0FP2 on the mentioned system with MacOS Sequoia without any issues, but you were unable to start the Notes client.

However, since the release of MacOS Sequoia is a recent one (September 16, 2024), HCL Support has not yet tested the compatibility of HCL notes on MacBook with MacOS Sequoia. As a result, the documentation and system requirements have not been updated.

For the system requirements of HCL Notes 14.0FP2, you can refer to the following article for future updates:

HCL Notes 14.0 System Requirements
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0108739

There is a possibility that the Notes client support will be certified for Apple MacOS Sequoia in a future release.

Regards,
Pramod

3

Hi @Markus Schmuck ,


Good day.
For initial troubleshooting you can rename Expeditor folder under (~/Library/Application Support/IBM Notes Data/Expeditor) then check the issue.

If same issue occurs, Kindly refrain other user's on upgrading to MacOS Sequoia as HCL Support has not yet tested the compatibility of HCL Notes on this OS.

Regards,
Ren Mark

4

Hi @Markus Schmuck,

Good day!!

This issue has been already reported to our development team through SPR # AYAVD778QH.

Information regarding this issue is available in the following technical document.

Title: Notes first launch issue observed on macOS 15 Sequoia
URL: https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0116156

The workaround is to restart the client again and it works.

We will update the above article with the exact fix release very soon. Also, we will update the above technical documentation once the bug is fixed.

I hope this information is helpful. Please mark this question as answered and helpful if this answered your query.

Thanks & Regards
Hemant Naik

5

Hi @Ren Mark Tapang and @Hemal Naik,

thank you for your response.

I had to rename the Expeditor folder and then start Notes twice.

Every time I close Notes I have to start it twice then it works.

Kind regards

Markus

6

Hi @Ren Mark Tapang and @Hemal Naik,

now the Notes Client starts without problems.

Kind regards

Markus