Also, could you please confirm whether the GIF file has been placed in the correct location as specified in the How_to documentation? We’ve tried to reproduce the issue on our end but haven’t been able to.
Just to note:
For iOS, you need to provide the image with the extension (e.g., image.gif or image.png)
For Android, provide the image name without the extension (e.g., image) when referencing it in Iris.
Please verify these points and let us know if the issue persists.