I have a single user that when she attempts to schedule a meeting she cannot see the available free time of anyone in the company. It just displays No Info. She is the only one in the company that has this issue. Everyone else is fine. Her access levels match that of a standard user. She also is unable to search for available conference rooms when using the Find Rooms button in the calendar. All other Notes functionality works fine for her.
Subject: Need more details
in order to figure our the root cause. If you can answer the following it will greatly help narrow the focus of our investigation.
1: Is the user using a Location that is configured for Island mode?
Busytime always sends the request to the Home Server configured in the users location no matter what dB they are in (local or server). The only time this is not done is if they are set to Island Mode which is when busytime lookups are performed locally only. If this is the case then I would bet she has not configured any busytime retrieval via the options on the Replicator tab.
2: Have the user left mouse click on the “No Info” gray that appears in the busytime UI.
If there was a problem returned then it will be displayed in the status bar at the bottom. If nothing is displayed then no data or error has been returned to her client yet.
3: Make sure there is some busytime for the user.
You can easily check this by doing a tell sched list HER/NOTES/NAME/HERE console command on her Home Server. You should see something. (I suspect the issue is one of retrieval alone but I want to cover all the simple bases first.)
4: Make sure her requests are going where they should!
Check her Location to make sure her Home Server is configured properly and there is no typo or obsolete value in it.
If it is set right then you can confirm lookups are getting sent to it by setting DEBUG_SCHED_ALL=1 on her Home Server and then having her perform a busytime search. You should see a short burst of console output that starts with something like:
SchSrvRetrieveAsync> dwOptions = xx
where the xx is some hex value. If you see this then the lookups are going to the Home Server and the issue is something on the server, not the client.
5: Do you see the same problem if you simply use her system with your ID?
If so then I would look at a specific client setting causing problems like the Mail Addressing set to Local only or something similar.
Ok that should give you enough to chew on for a day or so. Once there are answers for the above we can proceed further.
Bruce
IBM
Subject: Technote #7002752
There are many factors that might cause this issue. Please check this technotehttp://www-01.ibm.com/support/docview.wss?rs=899&uid=swg27002752