Forums reply by mail

HCL Connections Connections Forum
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1

Connections Version: 8.0 CR11
Operating System: Redhat 9

Problem/Query:

I wanted to activate replyto by mail in forums, like documented here:

Configuration done like described, but the document says:

For users to be able to reply to emails, certain of their HCL Connections settings must be selected. They must click Settings, and then the Email Preferences tab. They must make sure Receive notifications from other people by email and Allow me to reply to notifications by email (this option is only available if mail-in is enabled in the news-config.xml file) are selected. In the Content that I am following section, they must make sure Forums is set to Individual Emails.

Note: Users will not see Allow me to reply to notifications by email until you perform the steps in this topic to enable notification replies.

The option with Allow me to reply to notifications by email does not appear (restart, resync, deleted temp)!
So I checked the database table homepage.emd_email_prefsand see the column replyto_enabled. This is set to 1and changes to 0when a user saves changes in his Email notification settings.

Even when I change the entry in the database directly, I don’t get any mail with the configured lcreplyto strings prepended in the To:-header of the mail.

Has anybody configured the reply by mail function and is it working for you? Anything configured additionally to the documentation?

Setting in news-config.xml:

<mailin enabled="true">
    <replyto enabled="true">

                <!-- A special ReplyTo address is added to notifications where
                     the user can reply to the notification to respond/comment.
                     The domain may be a dedicated domain for connections bound
                     mails. Or it could be existing domain, in which case a prefix
                     of suffix should be provided also. -->
        <replytoAddressFormat>
            <domain>stoeps.home</domain>
                    <!-- A prefix OR suffix (not both) may also be provided.
                         This is necessary if an existing domain (with other
                         email addresses) is being used.
                         There is a 28 character limit for the affix. -->
            <affix type="prefix">lcreplyto_</affix>
                    <!--
                        <affix type="suffix">_lcreplyto</affix>
                    -->
        </replytoAddressFormat>
    </replyto>
</mailin>

notification-config.xml

<!-- The default for whether replyTo is enabled. This defines if user
         will have ability to reply to supported notifications to respond
         e.g. replying to a forum response notification to add a new response -->
         <replyToEnabled>true</replyToEnabled>

So already sending is not working, any idea or tip is helpful. As the config option does not appear in the user notification settings, I think this feature is not tested with 8.0.

Regards
Christoph

2

Hi Christoph,

It would be best to evaluate this in our internal lab via a support case. If anyone else has any input, however, please feel free to comment.

Thank you,
Michael Montani
HCL Connections Support

3

Hi Michael,

I’m just evaluating the function.

At the moment it would be enough, when you can tell me if this feature was tested with 8.0 or a later CR. Is it on the list of tests for a CR release?

Regards,
Christoph

4

Hi Christoph,

Thank you for reporting this issue. I enabled this on a lab system with CR11 and do not see any difference in notification preferences. We’ll follow-up on this internally and will post the outcome of the evaluation here. It may some time for additional feedback, but we’ll respond to this thread once more can be shared.

Thank you,
Michael

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