Error while login into foundry from Iris "Unknown error occurred while calling accounts API, Check logs for more details"

HCL Volt MX Volt MX Forum
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1

Error
Error while login into foundry from Iris
“Unknown error occurred while calling accounts API, Check logs for more details”
[2020-05-06 09:18:54.253] [ERROR] ~~~~ -

sendRequest ERROR: Error: unable to get local issuer certificate

How to resolve this?

Solution
please follow the below

Go to the VoltMX Iris installation directory and open config/default.js add the below line after the line “console.log(‘Loading[config]…’ + __filename)”

process.env.NODE_TLS_REJECT_UNAUTHORIZED=0

1 Like
2

Can we mention complete scenario, like VPN not allowing link Iris with FOundry or network issues that could cause this

3

@anwesh-kota can we have steps on how to put the self-signed certificate in the trusted root store to fix this as an alternative .