Error "Requested function is not supported" when creating b64creds for TOTP on Domino 14

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1

Please complete the details below then remove this line:

Domino/Notes Version:
Add-on Product (if appropriate, e.g. Verse / Traveler / Nomad / Domino REST API):
Its Version:
Operating System:
Client (Notes, Nomad Web, Nomad Mobile, Android/iOS, browser version):

Problem/Query:
Hello everyone,

I am attempting to implement TOTP Multi-Factor Authentication on my environment, but I’ve encountered a blocking issue during the configuration phase.

My Environment:

  • Server OS: Windows Server 2019

  • Domino Version: 14.0 FP3 HF17 (Recently upgraded from V12 following HCL’s recommended path).

The Problem: When I attempt to create the security key using the following command: keymgmt create b64creds MFA_Key

I receive this error message:

“The requested function is not supported by the software on this server”

Because of this, I am unable to proceed to the next step of creating the Credential Store database (keymgmt create credstore MFA_Key).

Steps taken:

  • Verified the server version is indeed V14.

  • Ensured I am running the command from the server console.

I am attaching a screenshot of the sh server output for reference (sensitive server and domain names have been redacted).

Has anyone encountered this specific error on V14? Are there any specific requirements or “TIPS” to get the keymgmt utility to recognize these commands after an upgrade?

Thanks in advance for your help!

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2

Hi EliasA,

Good Day, the issue here is this parameter: keymgmt create b64creds MFA_Key
You should be using this one: keymgmt create nek MFA_Key (Keymgmt Create)

Note: When you run this, the console will output a key Fingerprint. Copy and save this fingerprint. You will need it if you ever have to verify or export the key in the future.

Once you have done creating that NEK, you can now issue this command: keymgmt create credstore MFA_Key

Regards,
Robi

3

Hi Robi. I hope you’re doing well.

Your suggestion worked!

Thank you so much for your time and kindness.
Best regards.