Error opening mail file

HCL Domino Domino Forum
1

Upon trying to open a mail file I receive the following error:

Unable to load frame’s content. Attempt to reopen an open container.

I close the mail file and reopen again, after I few tries I am able to go in and proceed as normal. This mail file is accessed by 2 other users.

Any clues to avoid this error occurring.

Thanks

Kris

2

Subject: Error opening mail file

We’ve seen similar error in our shop - only the users have the problem happen on every access attempt.

We resolved by shutting down the notes client and using Explorer or DOS to rename bookmark.nsf to bookmark.sav - then restart the notes client and new bookmark.nsf is created at notes client startup - old shortcuts from notes workspace are migrated into new bookmark file -

subsequent access to mail files are fine.

3

Subject: RE: Error opening mail file

Thanks for your response Fletcher. This problem occurs at different client stations so that makes me think it is not related to the bookmark.nsf???

Kris

4

Subject: RE: Error opening mail file

I am seeing this with e-mail clients, even when you open the file on the server end - so I would say it’s definitely not local settings… There is a large post on this topic already, but that seems to be addressing (non-mail) databases…

Any assistance would be much appreciated!!

Thanks!

-Molly

5

Subject: RE: Error opening mail file

I have found a fix for this problem, if you are using CA Etrust V7. Then email gmoolenaar@repco.com.au and I will send the patch back