Error installing on Mac

hcl-bot · May 31, 2008, 8:08am

I have 10.5.3 and I had the January 08 Mac Notes 8.5 beta installed and it worked fine. I uninstalled it with the provided uninstaller so that I could install 8.5 public beta 1.

When running the new 8.5 public beta 1 installer, I get an error “The provisioning operation failed unexpectedly while processing the request” and the installation fails.

Logs and screenshot below. Has anyone successfully installed on the Mac?

30/05/08 8:24:10 PM Installer[813] @(#)PROGRAM:Install PROJECT:Install-384

30/05/08 8:24:10 PM Installer[813] @(#)PROGRAM:Installer PROJECT:Installer-281

30/05/08 8:24:10 PM Installer[813] Hardware: MacBookPro2,2 @ 2.33 GHz (x 2), 2048 MB RAM

30/05/08 8:24:10 PM Installer[813] Running OS Build: Mac OS X 10.5.3 (9D34)

30/05/08 8:24:10 PM Installer[813] Notes 8 for Mac Installation Log

30/05/08 8:24:10 PM Installer[813] Opened from: /Users/peter/Desktop/Lotus Notes Installer.mpkg

30/05/08 8:24:14 PM Installer[813] Package Authoring Warning: Lotus Notes Installer.mpkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.

30/05/08 8:24:14 PM Installer[813] Package Authoring Warning: Lotus Notes Installer.pkg authorization level is AdminAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] START INSTALLATIONCHECK SCRIPT

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] Arguments:

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $1: the full path to the install package: /Users/peter/Desktop/Lotus Notes Installer.mpkg/Contents/Packages/Lotus Notes Installer.pkg

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $2: the full path to the install destination: /

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $3: the mountpoint of the destination volume: /

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $4: the root directory for the current System folder: /

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] Environment variables:

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $SCRIPT_NAME: InstallationCheck

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] Running the InstallationCheck scrips

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] InstallationCheck complete

30/05/08 8:24:14 PM installdb[821] Opened receipt database on ‘/’ with schema 17.

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] This is VolumeCheck script

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $1: the full path to the installation package:/

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $2: the full path to the installation destination:

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $3: the mountpoint of the destination volume:

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] $4: the root directory for the current system folder:

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] Starting Volume check script

30/05/08 8:24:14 PM [0x0-0x4b04b].com.apple.installer[813] Checking Volume:

30/05/08 8:24:15 PM [0x0-0x4b04b].com.apple.installer[813] Current size is 19250

30/05/08 8:24:15 PM [0x0-0x4b04b].com.apple.installer[813] check /var/tmp/patchkit.ini

30/05/08 8:24:15 PM [0x0-0x4b04b].com.apple.installer[813] Volume Check for / success

30/05/08 8:24:19 PM Installer[813] <ZeroSliderSplitView: 0x3ad4b790>: the delegate <TargetSelectPage: 0x3ad5f660> was sent -splitView:resizeSubviewsWithOldSize: and left the subview frames in an inconsistent state:

30/05/08 8:24:19 PM Installer[813] Split view bounds: {{0, 0}, {402, 104}}

30/05/08 8:24:19 PM Installer[813] Subview frame: {{0, 0}, {0, 32}}

30/05/08 8:24:19 PM Installer[813] Subview frame: {{0, 0}, {402, 104}}

30/05/08 8:24:19 PM Installer[813] The outer edges of the subview frames are supposed to line up with the split view’s bounds’ edges. NSSplitView is working around the problem, perhaps at the cost of more redrawing. (This message is only logged once per NSSplitView.)

30/05/08 8:24:19 PM Installer[813] numberOfRowsInTableView:0

30/05/08 8:24:23 PM Installer[813] numberOfRowsInTableView:0

30/05/08 8:24:23 PM Installer[813] pkgList Count: 2

30/05/08 8:24:23 PM Installer[813] numberOfRowsInTableView:2

30/05/08 8:24:25 PM Installer[813] instElement item num: 12

30/05/08 8:24:25 PM Installer[813] Update install.xml

30/05/08 8:24:26 PM Installer[813] Set default mail client as com.ibm.lotus.notes

30/05/08 8:24:34 PM Installer[813] ================================================================================

30/05/08 8:24:34 PM Installer[813] User picked Standard Install

30/05/08 8:24:34 PM Installer[813] Choices selected for installation:

30/05/08 8:24:34 PM Installer[813] Install: “Notes 8 for Mac”

30/05/08 8:24:34 PM Installer[813] Install: “Expeditor framework”

30/05/08 8:24:34 PM Installer[813] ================================================================================

30/05/08 8:24:34 PM installdb[829] Opened receipt database on ‘/’ with schema 17.

30/05/08 8:24:34 PM Installer[813] Preparing volume “Macintosh HD” for installation

30/05/08 8:24:34 PM Installer[813] Configuring volume “Macintosh HD”

30/05/08 8:24:35 PM Installer[813] Free space on “Macintosh HD”: 18.8 GB (20185542656 bytes).

30/05/08 8:24:35 PM Installer[813] Create temporary directory “/private/tmp/Lotus Notes Installer.mpkg.813jamLEU”

30/05/08 8:24:35 PM Installer[813] run preflight script for Notes 8 for Mac

30/05/08 8:24:35 PM runner[828] preflight[831]: This is preflight script

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: $1: the full path to the installation package:/Users/peter/Desktop/Lotus Notes Installer.mpkg/Contents/Packages/Lotus Notes Installer.pkg

30/05/08 8:24:35 PM runner[828] preflight[831]: $2: the full path to the installation destination:/Applications

30/05/08 8:24:35 PM runner[828] preflight[831]: $3: the mountpoint of the destination volume:/

30/05/08 8:24:35 PM runner[828] preflight[831]: $4: the root directory for the current system folder:/

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: Remove patch/hotfix from Receipt folder : /Library/Receipts

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: + C_app_name=Notes

30/05/08 8:24:35 PM runner[828] preflight[831]: + C_home_path=/Applications

30/05/08 8:24:35 PM runner[828] preflight[831]: + C_framwork_path=Contents/MacOS

30/05/08 8:24:35 PM runner[828] preflight[831]: + P_xul_path=‘/Users/peter/Desktop/Lotus Notes Installer.mpkg/Contents/Packages/Lotus Notes Installer.pkg/Contents/Resources/install_customization.properties’

30/05/08 8:24:35 PM runner[828] preflight[831]: + main

30/05/08 8:24:35 PM runner[828] preflight[831]: + N_split

30/05/08 8:24:35 PM runner[828] preflight[831]: + C_volume=Volumes

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: ++ grep /

30/05/08 8:24:35 PM runner[828] preflight[831]: ++ echo /Applications

30/05/08 8:24:35 PM runner[828] preflight[831]: ++ cut -d / -f2

30/05/08 8:24:35 PM runner[828] preflight[831]: + Arg_part1=Applications

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: ++ echo /Applications

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: ++ grep /

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: ++ cut -d / -f3

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: + Arg_part2=

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo ‘rr:: Applications’

30/05/08 8:24:35 PM runner[828] preflight[831]: rr:: Applications

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo 'rr:: ’

30/05/08 8:24:35 PM runner[828] preflight[831]: rr::

30/05/08 8:24:35 PM runner[828] preflight[831]: + install_volume=

30/05/08 8:24:35 PM runner[828] preflight[831]: + ‘[’ Applications == Volumes ‘]’

30/05/08 8:24:35 PM runner[828] preflight[831]: + W_tmp_config_f

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: + temp_fp=/tmp/xpd.config

30/05/08 8:24:35 PM runner[828] preflight[831]: + rm -f /tmp/xpd.config

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: + N_con_argA1=pathToRcplauncher=

30/05/08 8:24:35 PM runner[828] preflight[831]: + V_con_argA1=/Applications/Notes.app/Contents/MacOS/rcp/rcplauncher

30/05/08 8:24:35 PM runner[828] preflight[831]: + line_A1=pathToRcplauncher=/Applications/Notes.app/Contents/MacOS/rcp/rcplauncher

30/05/08 8:24:35 PM runner[828] preflight[831]: + N_con_argA2=productName=

30/05/08 8:24:35 PM runner[828] preflight[831]: + V_con_argA2=Notes

30/05/08 8:24:35 PM runner[828] preflight[831]: + line_A2=productName=Notes

30/05/08 8:24:35 PM runner[828] preflight[831]: + N_con_argA3=pathToRcpHome=

30/05/08 8:24:35 PM runner[828] preflight[831]: + V_con_argA3=/Applications/Notes.app/Contents/MacOS/rcp

30/05/08 8:24:35 PM runner[828] preflight[831]: + line_A3=pathToRcpHome=/Applications/Notes.app/Contents/MacOS/rcp

30/05/08 8:24:35 PM runner[828] preflight[831]: + N_con_argA4=newInstallLocation=

30/05/08 8:24:35 PM runner[828] preflight[831]: + V_con_argA4=/Applications/Notes.app/Contents/MacOS

30/05/08 8:24:35 PM runner[828] preflight[831]: + line_A4=newInstallLocation=/Applications/Notes.app/Contents/MacOS

30/05/08 8:24:35 PM runner[828] preflight[831]: + N_con_argA7=pathToProduct=

30/05/08 8:24:35 PM runner[828] preflight[831]: + V_con_argA7=/Applications/Notes.app

30/05/08 8:24:35 PM runner[828] preflight[831]: + line_A7=pathToProduct=/Applications/Notes.app

30/05/08 8:24:35 PM runner[828] preflight[831]: + N_con_argA8=xul_path=

30/05/08 8:24:35 PM runner[828] preflight[831]: + V_con_argA8=‘/Users/peter/Desktop/Lotus Notes Installer.mpkg/Contents/Packages/Lotus Notes Installer.pkg/Contents/Resources/install_customization.properties’

30/05/08 8:24:35 PM runner[828] preflight[831]: + line_A8=‘xul_path=/Users/peter/Desktop/Lotus Notes Installer.mpkg/Contents/Packages/Lotus Notes Installer.pkg/Contents/Resources/install_customization.properties’

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo pathToRcplauncher=/Applications/Notes.app/Contents/MacOS/rcp/rcplauncher

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo productName=Notes

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo pathToRcpHome=/Applications/Notes.app/Contents/MacOS/rcp

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo newInstallLocation=/Applications/Notes.app/Contents/MacOS

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo pathToProduct=/Applications/Notes.app

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo ‘xul_path=/Users/peter/Desktop/Lotus Notes Installer.mpkg/Contents/Packages/Lotus Notes Installer.pkg/Contents/Resources/install_customization.properties’

30/05/08 8:24:35 PM runner[828] preflight[831]: + link_tmp

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo ‘************************\n’

30/05/08 8:24:35 PM runner[828] preflight[831]: ************************\n

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo /Applications/Notes.app/Contents/MacOS

30/05/08 8:24:35 PM runner[828] preflight[831]: /Applications/Notes.app/Contents/MacOS

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo 'get install volume ’

30/05/08 8:24:35 PM runner[828] preflight[831]: get install volume

30/05/08 8:24:35 PM runner[828] preflight[831]: + echo ‘************************\n’

30/05/08 8:24:35 PM runner[828] preflight[831]: ************************\n

30/05/08 8:24:35 PM runner[828] preflight[831]: + mkdir /tmp

30/05/08 8:24:35 PM runner[828] preflight[831]: mkdir: /tmp: File exists

30/05/08 8:24:35 PM runner[828] preflight[831]: + rm -rf /tmp/xpdinstall

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: + mkdir /tmp/xpdinstall

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM runner[828] preflight[831]: + ln -s /Applications/Notes.app/Contents/MacOS /tmp/xpdinstall/xpdcore

30/05/08 8:24:35 PM runner[828] preflight[831]: + chmod -R 777 /tmp/xpdinstall

30/05/08 8:24:35 PM runner[828] preflight[831]: + chmod 777 /tmp/xpd.config

30/05/08 8:24:35 PM runner[828] preflight[831]:

30/05/08 8:24:35 PM Installer[813] run preflight script for Expeditor framework

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.704 preflight[850:613] begin to update configuration

30/05/08 8:24:35 PM runner[828] preflight[850]:

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.705 preflight[850:613] begin to merge install_customization.properties to configuration

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.706 preflight[850:613] begin to merge properties file /tmp/xpd.config with /Users/peter/Desktop/Lotus Notes Installer.mpkg/Contents/Packages/Lotus Notes Installer.pkg/Contents/Resources/install_customization.properties

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.706 preflight[850:613] get value for key UPDATESITELIST

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.707 preflight[850:613] get value true for key allowMultiInstance

30/05/08 8:24:35 PM runner[828] preflight[850]:

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.707 preflight[850:613] get value ${package}/Contents/deploy/plugin_customization.ini for key pluginCustomizationLocation

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.707 preflight[850:613] get value /tmp/notes/install.xml for key manifestLocationOverride

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.708 preflight[850:613] get value ${HOME}/Library/Application Support/Lotus Notes Data/Expeditor for key RCPDATA

30/05/08 8:24:35 PM runner[828] preflight[850]:

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.709 preflight[850:613] get value ${package}/Contents/deploy/install.xml for key manifestLocation

30/05/08 8:24:35 PM runner[828] preflight[850]:

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.711 preflight[850:613] get product install location /Applications/Notes.app

30/05/08 8:24:35 PM runner[828] preflight[850]:

30/05/08 8:24:35 PM runner[828] preflight[850]: 2008-05-30 20:24:35.714 preflight[850:613] Beginning to clean install a new instance

30/05/08 8:24:35 PM runner[828] preflight[850]:

30/05/08 8:24:35 PM Installer[813] Assembling temporary receipt for Notes 8 for Mac

30/05/08 8:24:35 PM Installer[813] Processing Notes 8 for Mac:

30/05/08 8:24:35 PM Installer[813] Determining files to install

30/05/08 8:24:35 PM Installer[813] An exception was thrown from the install queue while running IFInstallElement. NSInvalidArgumentException. *** -[NSFileManager fileSystemRepresentationWithPath:]: nil or empty path argument.

30/05/08 8:24:35 PM Installer[813] Install failed: The Installer encountered an unknown error that failed the install. Contact the software manufacturer for assistance.

30/05/08 8:24:36 PM Installer[813] get workspace location in /Users/peter/Library/Application Support/Lotus Notes Data/Expeditor/Applications

30/05/08 8:24:36 PM Installer[813] resultCode = -1

30/05/08 8:24:36 PM Installer[813] The Installer encountered an unknown error that failed the install. Contact the software manufacturer for assistance.

30/05/08 8:24:39 PM Installer[813] get workspace location in /Users/peter/Library/Application Support/Lotus Notes Data/Expeditor/Applications

30/05/08 8:24:39 PM Installer[813] fail to remove configuration file

30/05/08 8:24:39 PM Installer[813] IFDInstallController 72CF00 state = 7

30/05/08 8:24:39 PM Installer[813] Displaying ‘Install Failed’ UI.

30/05/08 8:24:39 PM Installer[813] ‘Install Failed’ UI displayed message:‘The Installer encountered an unknown error that failed the install. Contact the software manufacturer for assistance.’.

30/05/08 8:24:45 PM Installer[813] get workspace location in /Users/peter/Library/Application Support/Lotus Notes Data/Expeditor/Applications

30/05/08 8:24:45 PM Installer[813] fail to remove configuration file

30/05/08 8:24:45 PM Installer[813] IFDInstallController 72CF00 state = 7

30/05/08 8:24:45 PM Installer[813] Displaying ‘Install Failed’ UI.

30/05/08 8:24:45 PM Installer[813] ‘Install Failed’ UI displayed message:‘The Installer encountered an unknown error that failed the install. Contact the software manufacturer for assistance.’.

hcl-bot · June 2, 2008, 1:26am

Subject: Couldn’t reprodec this issue

We have opened an SPR(YDAI7F89ED) to track this issue. Thanks very much for your kind feedback!

hcl-bot · June 2, 2008, 6:33pm

Subject: Resolved: I ran it from Terminal like this…

In terminal, I cd’ed to the folder where the managed package was and ran:sudo installer -pkg /Users/peter/Downloads/IBM/Lotus\ Notes\ Domino/Installs\ and\ Updates/8.5/Public\ Beta\ 1/notes85_notes_mac_beta_prod/Lotus\ Notes\ Installer.mpkg -target /

and it worked so I’m happy for now. I’d really like to know what the problem was though. At some point I’ll blow this away and try again.

hcl-bot · July 14, 2008, 2:15am

Subject: Need your help,Thanks

As you can install successfully in Terminal, but not under UI installation.One difference between these two ways is : all installer plugins do not run under Terminal mode. Notes has two installer plugins in its installer. So that may cause this failure.

You can use this script to remove these two plugins from installation and could you pls try to install again?

Useage:

./remove_plugins.sh “The Path of Notes installer kit”/Lotus Notes Installer.mpkg

hcl-bot · July 15, 2008, 5:26pm

Subject: Same failure result.

The file that was updated (after update):

<?xml version="1.0" encoding="UTF-8"?>

<key>SectionOrder</key>

<array>

	<string>Introduction</string>

	<string>ReadMe</string>

	<string>License</string>

	<string>Target</string>

	<string>Component Select.bundle</string>

	<string>DefaultMailClient.bundle</string>		

	<string>PackageSelection</string>

	<string>Install</string>

	<string>ProvisionResult.bundle</string>

</array>

hcl-bot · July 17, 2008, 1:05am

Subject: Sorry.made a mistake

As there are some differences on InstallerSections.plist file between 8.5 beta and the latest build which QE test on,the script didn’t work on 8.5 Beta.

I think you can update InstallerSections.plist file manually,deleting what highlighted in red.

<?xml version="1.0" encoding="UTF-8"?>

<key>SectionOrder</key>

<array>

	<string>Introduction</string>

	<string>ReadMe</string>

	<string>License</string>

	<string>Target</string>

	<string>Component Select.bundle</string>

	<string>DefaultMailClient.bundle</string>		

	<string>PackageSelection</string>

	<string>Install</string>

	<string>ProvisionResult.bundle</string>

</array>

hcl-bot · July 17, 2008, 9:03pm

Subject: No change, same failure results…

hcl-bot · June 2, 2008, 4:34am

Subject: Could you please provide more details.

Could you please kindly reproduce this issue through your steps on your Mac and provide more information for the following questions .Thanks very much!

How did you upgrade to 10.5.3 ? Download dmg from Apple website or through software update ? Any other problem happens after 10.5.3 upgrade?
Did part of Notes.app have been installed to /Applications , what is the size of Notes.app?
If yes, did /Applications/Notes.app/Contents/MacOS/rcp generated? Can rcpluancher.properties and rcpluancher be found under /ApplicationsNotes.app/Contents/MacOS/rcp? What is the size of /Applications/Notes.app/Contents/MacOS/rcp?(You can find the Contents dir through choose “Show Package Contents” when right click Notes.app)

hcl-bot · June 3, 2008, 9:51am

Subject: The info requested:

How did you upgrade to 10.5.3 ? Download dmg from Apple website
or through software update ? Any other problem happens after 10.5.3 upgrade? Via the Apple menu “Software update…”

Did part of Notes.app have been installed to /Applications , what
is the size of Notes.app?

No, when the installer failed there was no Notes.app in the /Applications folder (full log provided at top of this thread)

If yes, did /Applications/Notes.app/Contents/MacOS/rcp generated?
Can rcpluancher.properties and rcpluancher be found under /
ApplicationsNotes.app/Contents/MacOS/rcp? What is the size of /
Applications/Notes.app/Contents/MacOS/rcp?(You can find the Contents
dir through choose “Show Package Contents” when right click Notes.app)

There was no Notes.app as per 2 above.

Thanks for your continued interest.

hcl-bot · July 1, 2008, 2:47am

Subject: Thanks a lot for your input. Can you successful install notes client with GUI now?

hcl-bot · July 2, 2008, 2:25pm

Subject: No. I uninstalled and tried again (on 10.5.4 now) and the same problem occurs.

hcl-bot · July 8, 2008, 12:22am

Subject: Possible workaround

After you install Notes in Terminal, try to delete the /tmp/notes with “sudo rm -rf /tmp/notes” manually.And then uninstall Notes with uninstaller.

Then install Notes again under GUI mode.

hcl-bot · July 10, 2008, 4:06pm

Subject: regarding removing /tmp/notes

Before uninstall, there is no /tmp/notes directory to remove. See:

ph-mac:~ peter$ sudo ls /tmp/notes

ls: /tmp/notes: No such file or directory

ph-mac:~ peter$

ph-mac:~ peter$ sudo ls /tmp

Lotus Notes Installer.mpkg.2607aR5dVS launch-VHWFvr

com.apple.installerGXOusjv1 launch-XJQprf

com.apple.installerfryU3VAd launch-hHKxPc

com.hp.launchport launch-k0OTO8

cups_noproof_log launch-x1pd3u

fifo_to_xpdxx launchd-157.YZaegq

hsperfdata_peter xpdinstall

launch-DDDygY

I have restarted the machine and then I have no done the following:

Ran the uninstaller
Noticed the /tmp directory still contains the Lotus Notes Installer.mpkg.2607aR5dVS and xpdinstall folders.
Removed those 2 directories.
Emptied the trash
Confirmed there’s no Notes or XPD like files in /Library/Receipts.
Ran the installer and the same problem occurs.

hcl-bot · July 10, 2008, 10:01pm

Subject: About this error

Firstly ,Thank you very much for the consistent support.

Our developer analyzed the error log ,and think these error maybe caused by the Apple Installer. And have you ever install some application with Apple Installer successfully?

hcl-bot · July 14, 2008, 5:46pm

Subject: Yes, all the time. Notes is the only app I’ve had install issues with across maybe 30 installer style product installs.

hcl-bot · July 2, 2008, 4:57am

Subject: Would you please shutdown your Mac and Power on again ,Then have a try.

One of our QEs met the same issue as you ,then he shutdown Mac and Power on again,Then install successfully…

hcl-bot · June 2, 2008, 8:34am

Subject: Still can’t install

I can happily install, configure, run and uninstall the January beta but not the current beta. Please help as I’d like to get this running. The full install log error results are always the same (posted in parent).

hcl-bot · June 2, 2008, 1:12am

Subject: Possible workaround

1.Back up your Notes preference and Lotus Notes Data folder firstly.

2.Delete files manually listed below.

Notes.app

~/Library/Application Support/Lotus Notes Data folder (“~” = user’s home directory)

~/Library/Preferences/Notes Preferences

/Library/Receipts/Lotus Notes Installer.pkg

/Library/Receipts/xpdcoreinstaller.pkg

3.Clean install 8.5Public Beta 1

hcl-bot · June 2, 2008, 4:39pm

Subject: I have done that (many times) - can we trace/log the installer more verbosely?

This is not a production Notes install so I don’t need to back up. I have trashed everything I can find (and cleared the trash). I have logged off/on and restarted. I have re-installed the earlier January release and used the uninstaller too.

I am happy to do the M1 install again with more/different logging/tracing and deliver the files back to you.

What certainly looks like a clue to me is the actual exception:

30/05/08 8:24:35 PM Installer[813] An exception was thrown from the install queue while running IFInstallElement. NSInvalidArgumentException. *** -[NSFileManager fileSystemRepresentationWithPath:]: nil or empty path argument.

If you could get me to trace or log the installer more verbosely, I bet we could find the root cause (and it looks like it will be a space in an unexpected file or folder name).

Machine history is 10.4.10 with XCode > Leopard + XCode > 10.5.3.

hcl-bot · June 2, 2008, 4:50am

Subject: Sorry ,miss some questions

1.What is his locale set in the Mac OS X system?

2.Thank you for providing install.log,Could you kindly provide provision.log (You can find it at ~/Library/Application Support/Lotus Notes Data/Expeditor/Applications/logs/provisioning.log)