Using DAMO 6.5.4 and Outlook XP User filed and deleted emails in her inbox and they were removed from the inbox at that time. However, when she went into Outlook the next day they were back in her inbox. I looked at the mail file in Domino using the Notes 6.5.3 client and they do not show in the inbox.
Subject: Did the user empty her trash?
Messages are not removed from DAMO until the trash is emptied. Can you confirm whether that was the case?