We have a mail-in database that we are wanting to send a reply message to the sender. The reply that we are wanting to send is to include the body of their email and also at the very beginning of the email we want the words “ACCEPT” to be at the very top of the email.
We are getting the body of the email in the reply, and I have gotten the “ACCEPT” to be included with the response document when it is
mailed to an internal user. But when we send a response to an external user such as a gmail account, the email does not
include the word “ACCEPT”.
I am executing this through an agent which I am using a richtextitem and richtextnavigator to get the “ACCEPT” value into the email that we have
received and than emailing the document to the sender.
Any ideas why it works for the internal user and not for the external user?
Thanks in advance for any comments.
Jean