I have one user that has the following problem: when she replies to a message that is in the Inbox, the reply is sent but the original message disappears from the Inbox. It is still visible in All Documents. When I open her database using my admin client the message is visible in the Inbox, but not on her client. Is there a local setting somewhere to remove messages from Inbox after replying?Any advise appreciated.
Peter
Subject: Email disappears from inbox after Reply
Peter, I’m having the exact same issue with a user. I removed the icon from her workspace and re-added it. That seemed to work for a couple of new emails and the replies but it started happening again. I deleted the cache.ndk and compacted the workspace. This did not help. I reinstalled the client and still no resolution. I’m trying Scott Reece’s ideas posted in this thread and will let you know if it helps or not. Similarly, if you find a fix, can you please post it here? Many thanks!!
Subject: Email disappears from inbox after Reply
She has probably accidentally hit the “View Unread Only” button, have her check this by selecting the View All button.
Subject: RE: Email disappears from inbox after Reply
Checked that. It is set to View All. I toggled it on and off but no change. I sent a test message to her, opened it on her machine and after replying the message disappeared from the Inbox. At the same time I could see the message looking at her db from my client.
Any ideas?
Peter
Subject: RE: Email disappears from inbox after Reply
Well since you can see it, its on the client side. You can basically blow away the notes.ini file and setup the client again. That will reset any client settings that may be causing it.
Otherwise it is a setting on her database, rules perhaps. But this one is new to me besides the already mentioned view read/all setting
Subject: RE: Email disappears from inbox after Reply
Check that the user has it sorted by date. I have often seen people click on the column that sorts by whether the message was forwarded or replied to. Re-sort by date and see what happens.
Subject: RE: Email disappears from inbox after Reply
It is possible that there is some view corruption, try to do the following and see if it helps.
in this order and commands are case sensative:
load fixup -f mail/%database name.nsf%
load compact -C -i mail/%databasename.nsf%
load updall -R mail/d%atabasename%
Subject: RE: Email disappears from inbox after Reply
I have found issues with the inbox design element. The solution is to delete the $inbox folder design element from the database and then refresh the design to put it back.
Note: this will loose the pointers to the e-mails in the inbox, so if you want the inbox to contain the messages it did before, create a new folder in the mail file, select all the messages in the inbox and then ‘Add’ them to the temporary folder. Once you replace the design, you can then drag them back into the inbox.
Subject: RE: Email disappears from inbox after Reply
I’ve tried all of the above: fix-up, deleting the Inbox, deleting the cache file, etc. For one of my users the problem went away on its own after I did this and we’re not sure why.
It is happening to more and more of our users. Started happening after we upgraded their template to the 6 design.
For the one where the problem went away: I downgraded their design back to 5 and the original e-mails stayed in the Inbox after replying. Changed it back to 6 and the problem started happening again.
I’m pretty sure deleting their Inbox and then replacing the Design was what did the trick, but why would it take several hours before the fix actually started working?
Has anyone placed a call to Lotus about this?
Subject: See here.
http://www.alanlepofsky.net/alepofsky/alanblog.nsf/dx/view-unread
Learn more at my Lotus Notes Tips and Tricks Blog
Alan Lepofsky - Competitive Marketing Intelligence - IBM/Lotus
Subject: Email disappears from inbox after Reply
Anthony has provided the key to resolving this issue. What happens is the user either intentionally or unintentionally clicks on the column header in their inbox and changes the sort.
Usually it’s not the date column but the column just to the left of it (which shows an icon for replies and forwards). So what happens is as soon as the e-mail is replied to, the original e-mail (which now has a replied to column icon) is sorted and grouped with all the other replied to e-mails (at the top).
To correct this behavior simply look at the column headings, locate the one that has a bold triangle in it and click that heading to remove the sort.