This is a new one on all 3 administrators here. In a user’s mail file he selects Tools → Preferences → Access & Delegation → Access to planning and switches the radio button to select a user group from the NAB, at this point the field box is available, but there is no drop down button at the end.
The left/right arrows at the tabbed top have also gone, and the instructions in the subform are cut short at the end of the line and cannot be read.
Have tried the usual fixup/compact/updall sequences; have tried refresh and replacement of template; created a new copy of nsf file, but all to no avail. Even completely stripping the design and replacing with a totally different template before returning to mail template hasn’t worked either.
It’s not a client interface thing as my mail file is just fine and the dropdown arrow is there as are the scroll left/right arrows. But as soon as I open his mail file in my client the selection from the NAB in this section is unavailable.
Other mail files on the same server are not suffering this problem either. It’s a wierd one that none of us have seen before and any assistance would be much appreciated.