Domino Web Access problem - "Error encountered retrieving data. Click the browser's Refresh button to reload the page."

HCL Domino Domino Forum
1

I have read all the threads on this forum regarding this problem. However, I tried most of the solutions posted here, and yet, the problem still exists.

In fact, the error message has only appeared once. Most of the time the problem is that the messages in the Inbox, Drafts, Sent, and Folders do not show until I click “Refresh” on the browser.

The problem began after I upgraded Domino from 6.0.1 to 6.0.5

My computer is running on Windows XP SP2 with IE Version 6.0.2900.2180.xpsp_sp2_gdr.

The following are the suggested solutions that I have tried:

  • unchecking “Do not save encrypted pages to disk” in Internet Options

  • unchecking “Empty Temporary Internet Files folder when browser is closed” in Internet Options

  • enabling “Use HTTP 1.1” in Internet Options

  • clearing the Cookies, Temporary Internet Files, and Histories in IE

  • installing MSXML 4.0 SP2 on my computer

  • disabling “Character Set in Header” in server settings

Another computer that I have tried also failed with the same problem.

That computer is running on Windows XP SP1 with IE Version 6.0.2800.1106.xpsp2.

There is one computer that turned out to have no problems at all with Domino Web Access.

That computer is running on Windows 2000 SP4 with IE Version 6.0.2800.1106IC.

Any suggestion is appreciated.

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Subject: Domino Web Access problem - “Error encountered retrieving data. Click the browser’s Refresh button to reload the page.”

Hi,

I have in some cases seen that the problem get solved when I do a replace design of the mail file. Give it a try.

//Kjeld

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Subject: Domino Web Access problem - “Error encountered retrieving data. Click the browser’s Refresh button to reload the page.”

It’s a pain, isn’t it?After much frustration, I found that unchecking “Do not save encrypted pages to disk” fixed the problem for me. Although I had tried this once, the cache must not have been cleared in between testing. Now I can consistently recreate the problem by changing this setting and killing all browser sessions, and then re-testing.

4

Subject: Domino Web Access problem - “Error encountered retrieving data. Click the browser’s Refresh button to reload the page.”

Try adding this line in notes.ini

iNotes_WA_GZIP_Disable=1

restart http