DELIVERY Failure - SMTP Protocol Returned a Permanent Error

HCL Domino Domino Forum
1

Hi,

When I try to send emails out to certain places I get Mail Router Errors for some of them. The errors are either:

Error transferring to MX.COGECO.CA; SMTP Protocol Returned a Permanent Error 501 #5.1.3 Invalid character (‘%’) in username.

OR

Error transferring to lhedge01.SJHC.LONDON.ON.CA; SMTP Protocol Returned a Permanent Error 501 Syntax error in command parameter(s) Invalid address

I think this is because it gets mailed out as

Name/DomainName%DomainName@example.com

instead of:

Name/DomainName@example.com OR Name@example.com

Is there a setting in the Current Server or Message Settings Document that would get rid of the “%DomainName” part? Right now some emails go through with the current setting but others are rejected by the recipient’s mail server because of the above. Any help would be appreciated. Thanks.

Jason

2

Subject: DELIVERY Failure - SMTP Protocol Returned a Permanent Error

Do you have a Global Domain Document? If so, check out the Conversions Tab.

If you make a change to this document, you’ll have to restart the Router task before the change takes effect.

HTH.

Gregg

3

Subject: RE: DELIVERY Failure - SMTP Protocol Returned a Permanent Error

Thanks for the suggestion. It pointed me in the right direction. As I didn’t have a Global Domain document and didn’t want to take the chance of creating anything new without fully understanding it, on Configuration - Messaging - Configurations - click on the appropriate server configuration document - MIME - Conversion Options - Outbound → Lookup Internet address for all Notes addresses when Internet address is not defined in document: → EnableAlso had to make sure person had Internet Address in the Domain Directory.

That seemed to have done the trick.

4

Subject: RE: DELIVERY Failure - SMTP Protocol Returned a Permanent Error

Are there other settings somewhere that a person should check? We are receiving this now on 6.5.5 release.

5

Subject: RE: DELIVERY Failure - SMTP Protocol Returned a Permanent Error

Did you ever get a solution to this? We are also having a problem. Thanks