Dataprotector 5.5 backup trobles. Please help

Good aftrernoon to everyone.

I’ve got a backup problem.

I’ve a Domino server 6.5 on a cluster microsoft windows 2003 server.

I backup the entire domino directory using the HP DataProtector software 5.5.

Sometimes the backup does not start and I recive the following error from HP DataProtector.

C:\WINDOWS\system32>cluster domino01 resource “Lotus_Service” \offline \wait:300

Disconnessione della risorsa ‘Lotus_Service’ in corso…

Errore di sistema 997 (0x000003e5).

L’evento di I/O sovrapposto Š in corso.

[Critical] From: BSM@dpsrv.ulss13mirano.ven.it “Lotus Offline Full 2” Time: 04/12/2007 23.35.04

[61:2012] Session pre-exec script StopLotus.cmd failed. Exit code = 997

The session will not start.

[Critical] From: BSM@dpsrv.ulss13mirano.ven.it “Lotus Offline Full 2” Time: 04/12/2007 23.35.40

None of the Disk Agents completed successfully.

Session has failed.

Session pre-exec script must return 0 value in order to start

the session. If the pre-exec script returns anything but 0, the backup

or restore session will not start.

There are ofcourse 2 scripts to shut down and bring up the lotus domino cluster resource… here are script syntax

SHUT DOWN

cluster domino01 resource “Lotus_Service” /offline /wait:300

STARTUP

cluster domino01 resource “Lotus_Service” /online /wait:60

This problem does not happen every day. It happens sometimes. (1 time per week… sometime more).

Thanks for your help.