We just deployed a Blackberry Enterprise server in our environment for wireless synchronization of mail/calendar/contacts. I have a handful of users that preferred to stay on Outlook 2003 when we switched over, and now they’re experiencing a few glitches that I need help solving.
First one is contacts, if a change is made on the blackberry to a contact, or the DAMO client is used, the Personal Address Book is not being updated automatically. I read somewhere that you have to go into the Notes client and synchronize the address book for changes to be updated, but that doesn’t seem like a good solution.
The other problem is how recurring tasks are handled by the Notes client. Since each recurring task is listed under a header of the primary task with the ability to drill down in the Notes client, the Blackberries are getting every task associated with the main entry, not just the one for that year, or the most current date. Anyone know of a fix for that?
Not sure if I can help as we’ve only just got BlackBerry for use with our Domino environment. But from what I’ve see it shouldn’t matter if you use DAMO (Domino Access for Microsoft Outlook) as the contacts and calendar sync are specified in the BlackBerry Desktop manager, I’ve pulled stuff in from Outlook address book and got it Sync’ing with Domino address book… eventually! The only annoying thing is that I think you’ll have to do this on each individual client machine while the blackberry is wired up. Might even have to be wired up for each sync. But at least you won’t have to sync the local nab with the server version in the roaming profile, which I’m assuming is what you’re refering to.
For wireless sync of an address book, the user must be roaming with a replica on the notes server of thier local address book. If you look in the blackberry manager and look at the PIM sync – under the address book it should point to thier roaming replica on the server. So unless the roaming replica on the server changes, the blackberry will not get the updates.
I just verified that indeed the users having the problem have the PIM sync field pointing to the names.nsf in the roaming subdirectory. I guess the question then becomes, why isn’t DAMO updating the PAB in the roaming folder so it can get pushed to the blackberry?
DAMO automatically syncs with the mail file’s hidden views such as $Contacts and $PeopleGroupsFlat. The personal address book is a seperate database that requires the “Synchronize Address Book” agent to be run from the mail file. That agent uses these views to synchronize the Notes files. DAMO is uninvolved with that process.
So is there a way for the end users (low technical skill) to run this agent from within Outlook? I’m guessing I’d get either stoned or crucified if I tell them they have to load the Notes client to synchronize the PAB every time a change is made.
No. There is no way to run the Notes “Synchronize Address Book” agent from Outlook.However, Outlook should be able to sync with the Blackberry (I assume it’s behavior is like a PDA’s).
On the PIM Sync Address book location path, I put the user’s mailbox (mail\xxx.nsf) insead of the names.nsf in roaming directory.The user uses DAMO and he doesn’t need to do sync address book like notes client.