We have set up TOTP on our web server (Verse/iNotes). Everything seems to be working fine except that users using iPhone cannot create the TOTP account in their authenticator app. When they scan the QR code, they get an error. Users using Android can create the account without any problems. However, I notice that in Google authenticator on Android-phone there is a special character in the account name. (see attached image).
We have (25 years ago) committed the stupidity of creating our domino domain with our company name "Krøyer Pedersen". It has recently caused some problems with the danish letter "ø". Could this be the problem here too? Does anyone know from where the name to create the otpauth-url is taken ? Is it the domain-name or could it possibly overridden somewhere? (just to test if this is the problem).
When scanning the QR code on iPhone Google Authenticator replies (translated from danish so maybe not the exact message): "This QR-code cannot be scanned".
MS Authenticator replies: "Invalid account activation information. Contact your account issuer to resolve this issue"
If you by "..use Setup key instead of scanning the QR code" mean entering the TOTP URI in the Google Authenticator i get the error: "The key value contains an invalid character".
I've now tried to set up the TOTP in the iphone build-in MFA (as described in your link). It works without problems :-)
Shouldn't it possible to use MS or Google Authenticator ?
