We have a customer (CEO) who reports the following;
"1) I login to Notes 9, I can connect to the Files plugin ok (downloaded from Greenhouse → IC45PluginsForIBMNotes-20130224-2159.zip)
- However, when I try to upload files, I get error;
Dialog Title: Files
Message: “Failed to open the document for viewing. Reason: A problem with the server was encountered.”
- Connections Site URL used by the customer: https://apps.na.collabserv.com
User details (polled by L2 from https://apps.na.collabserv.com/manage/account/csgList/input)
Organization
Contact Name
Contact Email
Status
Work Phone
Langhoff Promotion
Soeren Langhoff
sl@langhoff.dk
Active
+4575724555
Soeren Langhoff
Administrator
User
Active
Skype™
IBM SmartCloud Docs
IBM SmartCloud Engage Standard
- L2 reproduced the same error above, connecting to https://greenhouse.lotus.com using same plugin on Notes 9.
In Notes status bar, “Create document started”, “Create document failed”.
Questions
a) anyone see similar error reported by other IBM customers?,
b) would this be a configuration issue or more a software defect?
c) is there relevant client side debug collection that could prove this is a configuration issue or software defect or other?
d) any workaround available?