I'm on mission to upgrade our Connections from 6CR4 to 7. I started by upgrading to CR5 including the various WAS/IHS updates to 8.5.5.15 and ran the cr5 databasescripts, and all went fine. Tested the 6CR5 system afterwards, all worked fine. Off to installing CR6, all went fine and tested afterwards, all worked fine. Next step was installing 6.5. Installation ran fine, all install logs said successfull. I cleaned out temp and set a new timestamp as suggested. BUT when accessing the system in the browser only parts of the site loads ....blogs and bookmarks seems to working fine, but the rest is quite a mess.....Homepage loads without any widgets, I can load My Communities page but when I enter a community I get an empty community overview. Overall it seems like widgets are not loading.
I've tried several browsers, cleared all cache, tried incognito mode, all looks the same.
If I access files and communities through Windows Explorer plugin it works fine, same does MyDrive sync .....
I've opened a PMR with HCL but so far we are stuck dead in the water...
Good ideas would be much appreciated :-)
Regards Anders
Edited: I've inserted some screenshots from Developer tools showing what is going on under the hood, maybee that can help
I did clear out the app server/temp folders on all nodes, and did the LCConfigservice timestamp as suggested in the documentation, so I don't think its a cache issue ....
The system out logs don't really yield much info in regards to what the issue is, HCL haven't been able to find anything in them...so I was asked to set up some extra tracing, but the traces do not seem to have given much info either....
I think that perhaps the issue is caused by some of the new features added by 6.5 (touchpoint, sidebar etc..), but I don't know...
Regarding the ltpa token domain it looks like this .companyname.com as it did before the upgrade.
Regarding the URLs I can't see anything that looks wrong, but I've attached an anonymised version of the config file, if you would take a brief look it would be much appreciated :)
We don't use customiser and don't have anything but IHS in front of connections ....
can you upload a screenshot of how the homepage, the profiles page, and a community overview page look?
This might help us and gives us a better feeling about the problem.
Also, a .har file of the browser developer tools might help. e.g. when loading the profiles page. If you don't want to do this for whatever reason, check what is not loading (HTTP status code 401 or 404 or 5xx) and everything that is not loaded from your connections' public hostname.
Thanks for your reply. I've attached several screenshots to this reply including the long list of errors shown in Developer tools when opening the page ... I hope someone in here can gather something from these errors, so far HCL support hasn't been much of a help getting anywhere ...
It looks like a lot of dojo classes are not loaded.
Unfortunately (and maybe I did not explicitly ask for) you did not show the Network Tab of the dev tools. I wanted to check which resources are not loaded.
I would also expect that a lot of errors are shown in the SystemOut.log of the InfraCluster Server (or where the Common Application is running). To check this, I would try to find the start of the SystemOut.log where the WAS Server starts (the section with a lot of stars and the hardware info and then scroll forward until you find the first 1-3 exceptions. Check if you can understand what causes this exception.
Can you also check that the <data/shared>/provision/webresources directory exists and is filled with .jar files? This is the path that is configured in the WAS Variable CONNECTIONS_PROVISION_PATH + "/webresources"
Sorry had not gotten that. I've made some new screenshots showing the network tab of developer tools. One thing I noticed is the message that the pages are in Quirks Mode ....
I also did a restart of the infracluster and have attached the systemout.log ....it has several errors, but many of these refers to xcc/icec, we have been running the full version of XCC/ICEC for a longer period (several versions back) ....wonder if that has anything to do with it ...
I also checked the provision directory and that seems to be fine, see the two screenshots below
Okay, thanks to Martin who got me to look closer in the systemout.log (which HCL did not find anything from) I noticed all the warnings and errors regarding XCC/ICEC....I tried unloading ICEC and surprise surprise now the UI loads as normal ..... for a while .... I was using it and searching like normally ....and now boom its not working again .....
So it looks like that there might be an issue when updating to Connections 6.5 when we have a full install of XCC/ICEC going back to when we bought it from TimeToAct, before IBM bought the system.
I had issues with this too, there are two columns in the XCC database different from Timetoact to the IBM version. As my lcuser has no right to change table columns, it didn't start.
I had to run this:
ALTER TABLE XCC.ENTRY ALTER COLUMN SRCCONTAINERID SET DATA TYPE VARCHAR(500); CALL SYSPROC.ADMIN_CMD('REORG TABLE XCC.ENTRY'); ALTER TABLE XCC.ENTRY ALTER COLUMN SRCNAME SET DATA TYPE VARCHAR(500); CALL SYSPROC.ADMIN_CMD('REORG TABLE XCC.ENTRY');
Thanks for your input, I ran the changes on the XCC DB, but it didn't do much difference for now. But at least that is in place once HCL hopefully comes up with some ideas as how to move on :-)
Regarding XCC / ICEC. Since 6.5? IBM / HCL delivers the full XCC with the product as ICEC.
You do not need to install it separately.
In case you purchased a full license, you can activate the full product in the LC-config.xml, properties section. You find a key "icec.light". Set this to "false".
Of course any customizations, extensions need to be adapted to the newer version.
Well yes at the moment Im very unsure what the rootcause is...... as I wrote earlier it worked for a while when I disabled the ICEC application, but since then I have not been able to replicate that success.
At the moment I'm waiting for HCL support, I didn't think it could be worse that when it was IBM support, but I think I was wrong assuming that .... I haven't had a single line of input from them the whole day, besides the message they are busy......and the case is flagged critical....:-)
Just a quick round up on this one. After 14 days we finally got it solved. After L3 support had been looking at the issue for a couple of days they got back with info that the Lotusconnections-config file was in an old format, 5.5 version, and the widget security type used were incorrect for the newer version of Connections. After we created a new config file from a newer version of the template and set that up with our settings and the correct type of widget security things started moving again.
Why we had this old version I don't know, we have until the 6.5 update always made side by side migrations, 6.5 was the first in-place update. I don't recall having seen anywhere in the upgrade documentation that you have to do anything to update this file.....
