Connections Docs 2.0.2 Manual Install failing on the ViewerLCCustomizeApp

HCL Connections Connections Forum
,
1

I am installing Connections Docs 2.0.2 manually on Windows Server 2019. Everything else has installed fine but completing the last part the ViewerExt and it fails with the following -

2022-12-06 19:38:19,395 INFO Cell name is: CONNECTCell01
2022-12-06 19:38:19,395 INFO -->IM:InstallViewerDaemon
2022-12-06 19:38:19,395 INFO Install event handler for hooking Lotus Connections events Started
2022-12-06 19:38:19,395 INFO Start to install the event handler jar
2022-12-06 19:38:19,410 INFO The source event handler jar file locate in ../com.ibm.concord.viewer.lcfiles.daemon.jar
2022-12-06 19:38:19,410 INFO The event handler jar file has been copied to D:\HCL\Connections\data\shared\library\com.ibm.concord.viewer.lcfiles.daemon.jar
2022-12-06 19:38:19,410 INFO Start to create SharedLib for event handler
2022-12-06 19:38:40,997 INFO Create SharedLib for event handler completed
2022-12-06 19:38:40,997 INFO Start to install configuration file for event handler
2022-12-06 19:39:01,543 INFO The event handler configuration file has been installed
2022-12-06 19:39:01,543 INFO Start to register daemon event handler into events-config.xml
2022-12-06 19:39:42,386 INFO Register daemon event handler into events-config.xml completed
2022-12-06 19:39:42,386 INFO Install event handler for hooking Lotus Connections events completed
2022-12-06 19:39:42,386 INFO -->IM:AddVersionInfo
2022-12-06 19:39:42,401 INFO Start to add product version information
2022-12-06 19:39:42,401 INFO Version Information added
2022-12-06 19:39:42,401 INFO -->IM:RegisterViewer
2022-12-06 19:39:42,401 INFO Start to register Viewer in Connections
WAS Administrative Username: not well-formed (invalid token): line 4, column 4
2022-12-06 19:40:22,546 INFO Failed to register Viewer in Connections
2022-12-06 19:40:22,546 INFO Viewer registration completed
2022-12-06 19:40:33,563 INFO -->IM:SetTag
2022-12-06 19:40:33,563 INFO Set viewer install tag in LCC.xml
2022-12-06 19:40:55,413 INFO Exception: not well-formed (invalid token): line 4, column 4
2022-12-06 19:40:55,429 ERROR Error while executing command, now rollback previous changes...
2022-12-06 19:40:55,429 INFO -->IM:Rollback RegisterViewer
2022-12-06 19:40:55,429 INFO Rolling back Viewer setting in Connections
2022-12-06 19:41:16,160 INFO Successfully rollback Viewer setting in Connections

Anyone else had this before as i cant get past it.

2

Have you tried to register that manually folllowing https://help.hcltechsw.com/docs/v2.0.2/onprem/install_guide/guide/text/22.1installing_extensions.html ?

3

Yeah that's what I was doing all the parts have been installed manually following the guide. All have worked fine just this last one failing.

4

I have fixed it, I looked at the Lotus-Connectionsconfig.xml and for some reason during the install it had added incorrect characters into the first line of the file.

I had to remove them then sync then during the install as the viewerext installs I had to re-edit the xml file before it ran the sync it then finished.

Very strange but all working now.