Client action menu displaying submenu choices from another action

the users archive action menu for eventually gets it submenu replaced with the one from the reply action

i’ve experienced this intermittently myself on several occasions but this user says it’s happening a lot to them (possibly due to more extensive use of the archive action?)

this is what the user reported;

I perform selective mails to archive frequently and normally, the menu should look like the following

However, if i perform the above steps too often, the following archive ‘options’ will appear when i select 'Action > ‘Archive’ and i have to switch too and fro between other menu options before the proper listing in the above screenshot will appear again.

Subject: any ideas on the reason why this happens?

i have a user having the same problem with his notes client… what should be done to avoid this bizaare behavior?