Chinese chars in attachment not getting imported propery

HCL Domino Domino Forum
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I have two issues →

I have word file with chinese chars. When I import this file in rich text (like body of an email) it gets junk chars.

I do have the chinese fonts available and have “import.export chars” as chinese (and tried as UTF-8 also). Enable unicode display is ticked.

Second issue - if I mail this to someone & then use INotes to access the mail then these chars do show-up properly. It means that there is something with the Notes client.

Any help is appreciated.

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Subject: Chinese chars in attachment not getting imported propery

In your Notes client preferences dialog, click the Default Fonts button on the Basic Notes Client Configuration page. Are the default fonts are set to Unicode fonts? (E.g. ‘Arial Unicode MS’)

-rich

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Subject: RE: Chinese chars in attachment not getting imported propery

Thanks for the response. Below are the settings

Default Serif - Times New Roman

Default Sans Serif - Microsoft Sans Serif

Default Monospace - Courier New

Default Multilingual - Arial

I dont have any font as “Arial Unicode” etc …

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Subject: RE: Chinese chars in attachment not getting imported propery

'— Windows uses a subset of the ISO charset called CP-1252, Asian characters won’t convert properly unless you export as the ISO standard — Print |Content-Type:application/vnd.ms-excel;charset=ISO-8859-1|

I had some problems with exporting a couple of months ago and Chinese characters, however, setting the character set to “ISO-8859-1” fixed the issue for me. I had tried the “UTF-8” but that hadn’t worked. Maybe you can try that?

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Subject: RE: Chinese chars in attachment not getting imported propery

Windows switched to native Unicode years ago. Older data might still be encoded using the old code pages, but Chinese data would never be in CP-1252 because CP-1252 only contains Latin alphabet characters.

But even though Windows is native Unicode, the installed fonts on a US-English (and many other versions) of Windows are not full Unicode fonts. Most of them lack the pictures (a.k.a ‘glyphs’) for a large number of the values in the character set. You can see this by loading the ‘charmap’ utility and scrolling through the available characters in the Arial font, and then switching to the Arial Unicode MS font and noting that you suddenly have access to many, many more characters. If you do a careful comparison, you will note that for the characters that the two fonts have in common, the values are the same. It’s just that the Unicode font has defined the glyphs for many more of the values.

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Subject: RE: Chinese chars in attachment not getting imported propery

I believe it is probably the case that the import succeeded, but the font assigned to the characters in the rich text is probably ‘default san serif’. You can check this by opening the document in edit mode, putting the cursor in the middle of the rich text, and bringing up the text properties box. If I am right, then you need to do one of two things:

  • Either install a Unicode font, such as Arial Unicode MS (Microsoft Typography documentation - Typography | Microsoft Learn) and change the default font assignments in the Notes client (and restart)

  • Or, if you have a Chinese font installed, select all the text in rich text field, select that Chinese font, and re-save the document.

-rich