CFix.70.2112 is available, but installation fails

HCL Connections Connections Forum
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1

I noticed that the December CFix for Connections 7 is available on Flexnet. I tried to install it in the standard way:

  • Copy the file to my /appl/Connections/updateInstaller/fixes directory
  • Run . /appl/was/profiles/dmgr/bin/setupCmdLine.sh
  • Run ./updateSilent.sh -fix -installDir /appl/Connections -fixDir /appl/Connections/updateInstaller/fixes -install -fixes CFix.70.2112 -wasUserId wasadmin -wasPassword <password> -featureCustomizationBackedUp yes

But that leads to:
Completed processing extractor command line arguments.
Performing extraction.

Failed to perform extraction.


Exception: com.ibm.websphere.update.ptf.InstallerNLS:WUPD0235E

Saving History ...
Saving History ... Done

Results:
=========================================================
Time Stamp (End) : 2021-12-31T14:44:45+01:00
EFix Component Result : failed
EFix Component Result Message:
=========================================================
com.ibm.websphere.update.ptf.InstallerNLS:WUPD0235E
=========================================================

Any ideas?

2

Hi,
I had a similar message in other fix deployments. One of the logs mentioned a missing connectionsConfig.py, so I copied it from Dmgr01/bin to AppSrv01/bin and tried again. It worked in 3 environments after this “workaround”, but I haven’t analyzed the reason.
Cheers
Stoeps

3

Hi,

Can you confirm if you are using the lastest V7.0 Update Wizard (2104)?

Is there any additional errors/information reported in the additional logs associated the cfix in the <connections_root>\version\log directory?

-Vanessa

4

My problem turned out to be far more mundane. The partition containing the /tmp directory was full. After some housecleaning and extending the volume, the CFix installed just fine.

Thanks for thinking along!

5

Hey HCL,

can you please review the posts of Rachel Gomez? They are all for Windows / Active Directory and does not help at all. They look like generated with chatGPT. Which is banned by stackoverflow for example.

Regards

Christoph

6

Hi

https://www.ume.li/blog/2015/12/16/fun-with-connections-ifix-installer/

The problem may also be due to a mismatch in ownership between the Connections installation directory and the WAS installation directory. Can you please check to see if these are consistent? Even if you're running the installation as root, you may run into problems if there is an inconsistency here.

If the problem still persists, you may want to open a case with HCL for further evaluation.

regards,

Ariel

7

Thanks, but my problem was solved long ago. As I wrote in my own reply it was due to a full /tmp folder. Regretfully, I can't mark my own answer as Correct Answer, so it looks like the issue is still open.