Carriag return appears upon printing the mail

HCL Domino Domino Forum
1

Hello,

I have a user who has a problem with his mail. When user receives an email, format of an email looks good. But when user prints the mail, the text does not properly wrapped. It looks like user puts in lot of carriage returns and hence the format does not comes up proper for an email. But user is not pressing either CTRL or ENTER key.

Is there a way to fix this problem?

Thanks

MS

2

Subject: RE: Carriag return appears upon printing the mail

Hi , did you check the Body Field of the mail, by this u can conform that Carriage return is acutally there or not !!!

Hari

3

Subject: RE: Carriag return appears upon printing the mail

Thanks for your reply.

You mean checking the field property or content within that field? The content looks perfectly fine when user receives an email, but the whole format of an email upon printing of the mail changes.

This problem is only happening to one or 2 users. Not every one in the company is facing this error.

Thanks

MS

4

Subject: RE: Carriag return appears upon printing the mail

hey i am not sure of answer but , u can check carriage return from content of body , one more thing. if it for only one or two uses , why dont u change u r directions of thinking , just for a idea users machine :-

look into printing setting

look into his page setup.

copy the content of body, paste into winword to see carriage returns ,

send same mail to ur self and try to take a print out .

just give a try !!! , think like trouble shooting , insense i dont know excat cause for that your problem… Sorry !!!

5

Subject: RE: Carriag return appears upon printing the mail

Thanks for your reply. Before I posted the question, I tried as follows,

Forwarded an email to a test user, checked the content I can read an email very well but if I print preview, the format was improper.

I checked the user’s print settings, no settings found.

Yes, I did pasted the content in word, and saw there were some carriage returns but user says he has not used the ENTER key.

Any way thanks for your reply again, I have to still investigate this problem.

Thanks

MS