Hi,
I'm using the Notes client Connections plug-in , to connect to my hcl connections server ,
everything is working fine except the activities in the notes client sidebar, it keeps telling me that i can't connect to server , although i'm sure that my parameters are correct, in addition i can connect successfully connect to files app which is on the same server.
Do you have any hint ?
Thank you in advance.
Regards,
Hello Nuha,
checking the error-message in your screenshot the problem seems to me more network related than HCL connection product related. it is maybe possible that a firewall block that specific communication. How did you configure the client to connect to the connections server? Did you already check the SystemOut.log of the connection server, if it showing up any errors? It is maybe not worth to enable detailed networking traces on both sides to find out more. On client side you can try to use wireshark to check, if the server is blocking the connection.
On connection server side you can try to enable trace-string:
*=info:HTTPChannel=all:TCPChannel=all:GenericBNF=all:SSL=all
along with the generic jvm property:
-Djavax.net.debug=all
I would suggest to trace with 10 historical trace-files and a trace-file size of 100 MB.
That gives a very verbose output on server side about the network activity. When you want to trace with that trace-string, please be aware that this can lead to a performance impact in a production system. So I would suggest to use a Test-system to gather these traces.
It is maybe not worth to open a HCL case to address this issue at all for which we can help you to analyze the traces in more detail. You can open such a case at URL:
https://support.hcltechsw.com/csm?id=csm_get_help&sys_id=5d63dc0fdb0c60140104c59b139619c2
However... If later it turns out that the problem is maybe also with the connections activity features, then you can also follow up with the problem determination by following the trace-instructions of technote:
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0021441
I hope that helps,
thanks, Thorsten
I’ll bet that is a ssl only Connections server. So you enforce ssl or?
Check https://ds_infolib.hcltechsw.com/ldd/lcwiki.nsf/m_Home.xsp?documentId=0C11F4D5D6C696CB852585D2006DBDE7#mobileViewer
There is a section with parameters when ssl is enforced
Do you use the latest Plugin ? https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0074310
Hi,
I've been in contact with HCL support team, and i wanted to share the provided solution with you,
I've been using the format "First name Last name " for login , in the connections login configuration ,
When i change it and use the email adresse , it works without any problem, i didn't have any explanation for this , especially that the files section is working in the same plugin, but it works.
Thank you guys for your help.
Best regards,
