Some of our users have reported that when they forward an attachment that they have received the user that they forward it to cannot open it. It only appears as an image in the document.
I have looked at other posts for this. One suggested that I delete the cache file. This fix did not work.
If anyone has any information on this situation please let us know. More and more users seem to be reporting this problem now. Thank you for any assistance you can render.
Subject: Cannot Open Forwarded Attachments
Hi Timothy,
we had the same problems in the past. If i remember right it´s a
failure in the senders mailfile. Try a Design Refresh or a upall on th senders mailfile and it should work again. We have a fixup, updall and compact program document scheduled every weekend to prevent most of such things.
regards
frank
Subject: RE: Cannot Open Forwarded Attachments
Hi Frank,
Today I tried refreshing the user's database. After doing that I had them forward me an attachment(txt file). Still no go, it still appears as an image. The other posts mention replacing the design however we are trying to stay away from doing that. Any other ideas, would be great. Thanks for the help.
~Tim~
Subject: RE: Cannot Open Forwarded Attachments
SOLUTION: COMPLETELY REINSTALLED CLIENT ON USERS PC AND KEPT IT TO A BASIC INSTALL, ONLY THE ID FILE WAS PUT BACK
Note*** none of the other solutions found on forums worked
Subject: Cannot Open Forwarded Attachments
Timothy, try this: