Cannot key in Internet Password from Person Document

The user is unable to set Internet Password from the person document. after click the [Set Password] button, no box appear for the user to key in the password. User is the Owner in the Person document.I has try to clear the cache.ndk from user’side. But,i has the same problme.Do you have any idea?Thanks.

Subject: cannot key in Internet Password from Person Document

i can add the internet password from person document on next day.no idea whats happenning.weird