Cannot add another calendar to HCL Notes calendar

HCL Domino Domino Forum
1

Domino/Notes Version: 12 FP5
Add-on Product (if appropriate, e.g. Verse / Traveler / Nomad / Domino REST API):
Its Version:
Operating System:
Client (Notes, Nomad Web, Nomad Mobile, Android/iOS, browser version):

Problem/Query:

A user has read access to the calendar of another user. She wishes to add this calendar to her own calendar but this is not possible - the calendar can be selected but after clicking OK nothing happens. Also underneath “Add Calendar” there are several lines saying “ERROR: File not available”. What could be the problem here? I have already deleted the Cache and Workspace but this has not helped.

KG
KG271×243 16.3 KB

2

Hi Andrew, I’ve tested and was able to add another person’s calendar. Could you confirm whether the user was able to look up the calendar owner’s name from the directory—like this?

image
image563×384 58 KB

Additionally, we’d like to request the following:

  1. A screenshot of the calendar owner’s delegation settings
  2. A screenshot of the calendar owner’s ACL showing the attributes assigned to the delegate
  3. Confirm that both users are using the standard mail template for version 12.0.2

Thank you.

3

Thanks for your reply. It is possible to find the user calendar with the lookup. Both users have a customised mail template. The ACL and delegation settings are correct. However it is not possible for me to post a screenshot.

4

Hi Andrew, would you be able to test further by delegating a different calendar to the user and adding it to their calendar view? If the same issue occurs, we recommend recreating the calendar profile. Should the problem persist, we can have the user test using the standard mail template.

If all of these steps fail, we suggest opening a support case so we can troubleshoot the issue together via remote session.

Thank you.

5

Thanks. Can you please explain how I can recreate the calendar profile?

6

I think, easiest way is to use All in One Admin Tool by HCL

7

Hi Andrew, you may refer to the following article, which also includes the link to the Admin tool:

Please note that after recreating the Calendar Profile, the mail file owner will default to the person who first opens the mail file. If you used the Admin ID, be sure to update the owner information accordingly:
From Notes, open the user’s mail file → select More → Preferences → Mail tab → Basics → update the Owner field.

1 Like
8

Thanks a lot for your help.

9

I have just now tried this (delay due to the user being off sick) and unfortunately it did not help. I used the All In One Admin Tool to delete the Calendar Profile (as described here How to resolve issues related to Calendar Profile? ) Unfortunately this did not help. After removing the calendar profile I closed the Notes client, deleted cache.dsk and restarted notes. “ERROR: “ etc was still present in the user calendar. I cannot recreatte this problem using my Notes Client. It appears only on the user PC.

10

Hello Andrew,

did you try to rename the workspace Folder in Notesdata?

You can rename it and test. If it don’t work, you can delete the new created workspace folder and rename the old one back.

11

Yes, I tried that. I renamed it Workspace_BK which causes a new Workspace folder to be created after restarting Notes. Unfortunately this did not help.

12

can you try to refresh design on effected client manuel by right click on icon

image
image673×433 18.9 KB

13

I tried this on the user computer but a message comes that she is not authorised to refresh the design.

14

than you have to proof users rights on maildatabase and template.perhaps you can temporarily change it