As as admin I am occasionally asked if I can tell if someone opened an email. I know users can use return receipt to know when an email is opened, but in these cases they have not. I also don’t want to have to switch to the id of the email recipient.Is there any other way to tell- like in the document properties? If so, what field is it?
Thanks in advance.
Subject: You can knoe the message status through Message Tracking
Hi,You can get the status of a message through Message Tracking. It provides the exact status of the mail in the mail file e.g. read, unread, deleted etc.
To enable Message Tracking create a server configuration document if you do not have one.
Subject: Thank you
Thank you for your response, Nikunja.I will look into re-enabling Message Tracking.