We are getting a strange issue with the 8.51 template for some users. It occurs when they try to delete something from their calendar. The first time they hit Del it seems like nothing happens, so they hit Del again and they get a popup about “CSEvent error” or the like. If they just hit Del once, then refresh with F9 and respond Yes to remove the items it will disappear from the calendar. This is obviously some kind of bug in the code that gets executed when deleting a calendar entry using the 8.51 template. We will have our programmers see if they can track it down. Anyone else having this issue?
Subject: Exact error message
Here is the exact popup error message:
Type mismatch on external name: CSEVENTNOTES
Subject: Compilation error
It sounds like you might have a compilation error in your mail template. Are you using a customized mail template?
This looks like a match for SPR MPAA7ZMFEN which was caused by a custom template.
One thing you can try is to set the following in the notes.ini, DESIGN_REPLACE_ALL=1
Shutdown Notes
Delete Cache.ndk from the data directory.
Restart Notes
Replace design with the template from your local notes\data directory, mail85.ntf. I would recommend turning off inheritance so that the server does not overwrite their template changes.
Then see if you can still reproduce the issue. If you still do reproduce, there could be some design elements marked ‘Prohibit for design refresh’ and they could be causing the compilation error.
Subject: Yes we have customized
We have customized our template, but we added a couple of views and agents. We did not modify any of the built in script libraries, etc. We have tried the design refresh/replace to no avail. There are no elements where design refresh has been disabled.
Subject: Need to narrow down problems with design
This error occurs only when you have a corrupted template (perhaps because of old design elements). Your design replace must not be working completely for some reason - if you dont have anything marked as prohibit design then Im not sure why offhand. If you can provide a design only copy of your mailfile we can help you narrow down where your problem is.Thanks
Nate
Subject: Thank you for the offer
I was thinking that maybe this issue was more widespread so someone might have already had the problem and also have a fix. We only have a handful of users with this issue out of thousands, so I am not going to bother with sending you a copy of our mail template. If it continues to be an issue we will open a PMR, thank you.
Subject: check the design of the database and make sure that there are no design elements prohibited from getting updated
We’ve seen times when there are some design elements that cannot be updated because they have the flag set to “Prohibit design refresh or replace to modify”. This can be determined at the view level by checking the column highlighted by the red box. If you find any elements that have the flag set, uncheck the property on all of them, then replace design again.