My user is frustrated because I get her notes fixed, then this happens. I try a different fix and this happens again. No matter what I do, this happens.
Here is the error log:
Date : 11:11 2007
Windows Dir : C:\WINDOWS
Arguments : “C:\Program Files\lotus\notes\nsd.exe” -dumpandkill -termstatus 1 -crashpid 2664 -crashtid 2668
NSD Version : 7.0.2.2461 (Release 7.0.2)
OS Version : Windows XP 5.1 (Build 2600), PlatID=2, Service Pack 2 (2 Processors)
Build time : Wed Sep 27 05:03:45 2006
Latest file mod : Thu Sep 14 15:57:24 2006
Notes Version : Release 7.0.2
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Section: OS Process Table (Time 09:16:05)
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<@@ OS Process Table → Active Users (Time 09:16:05) @@>
UID Name
<@@ ------ OS Process Table → Processes (Time 09:16:05) ------ @@>
INFO PID PPID UID STIME COMMAND
ERROR (4): can’t attach to process [ System: 0004] - (5) Access is denied.
ERROR (4): can’t attach to process [ smss: 0190] - (5) Access is denied.
ERROR (4): can’t attach to process [ csrss: 0274] - (5) Access is denied.
ERROR (4): can’t attach to process [winlogon: 028c] - (5) Access is denied.
ERROR (4): can’t attach to process [services: 02b8] - (5) Access is denied.
ERROR (4): can’t attach to process [ lsass: 02c4] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost: 038c] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost: 03d0] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost: 0430] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost: 04a0] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost: 04f4] - (5) Access is denied.
ERROR (4): can’t attach to process [ spoolsv: 05a8] - (5) Access is denied.
ERROR (4): can’t attach to process [ ntmulti: 0668] - (5) Access is denied.
ERROR (4): can’t attach to process [NTRtScan: 0684] - (5) Access is denied.
ERROR (4): can’t attach to process [TmListen: 06c0] - (5) Access is denied.
ERROR (4): can’t attach to process [OfcPfwSvc: 0784] - (5) Access is denied.
ERROR (4): can’t attach to process [ UJBFD1: 00f8] - (5) Access is denied.
ERROR (4): can’t attach to process [ alg: 0498] - (5) Access is denied.
0000 0000 0 ??? [[System Process]: 0000]
0420 0624 0 06/06 09:14:48 [C:\WINDOWS\Explorer.EXE: 0420]
057c 0420 0 06/06 09:14:51 [“C:\WINDOWS\system32\hkcmd.exe” : 057c]
020c 0420 0 06/06 09:14:51 [“C:\WINDOWS\system32\igfxpers.exe” : 020c]
0360 0420 0 06/06 09:14:51 [“C:\Program Files\Trend Micro\OfficeScan Client\Pccntmon.exe” -HideWindow: 0360]
085c 028c 0 06/06 09:15:01 [userinit.exe: 085c]
→ 0a60 0a58 0 06/06 09:15:57 [NLNOTES.EXE “=C:\Program Files\lotus\notes\notes.ini”: 0a60]
→ 0a68 0a60 0 06/06 09:15:57 [“C:\Program Files\lotus\notes\nsenddiag.EXE” Crash Client: 0a68]
0a7c 0a68 0 06/06 09:16:04 [“C:\Program Files\lotus\notes\nsd.exe” -dumpandkill -termstatus 1 -crashpid 2664 -crashtid 2668: 0a7c]
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Section: Notes Process Summary (Time 09:16:05)
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<@@ Notes Process Summary → Instance1 (current) (Time 09:16:05) @@>
Ini File : C:\Program Files\lotus\notes\notes.ini
Data Dir : C:\Program Files\lotus\notes\data
Prog Dir : C:\Program Files\lotus\notes
Notes Build: Release 7.0.2 September 26, 2006
Proc List:
C:\Program Files\lotus\notes\NLNOTES.EXE (a60)
C:\Program Files\lotus\notes\nsenddiag.EXE (a68)
<@@ Notes Process Summary → Memory Usage (Time 09:16:05) @@>
Total Physical Memory: 1014.1M
Avail Physical Memory: 679.4M
Memory Usage : 33%
Total Paging File : 2.4G
Avail Paging File : 2.1G
Total Virtual Memory: 2.0G
Avail Virtual Memory: 2.0G
Avail Extended Virtual Memory: 0.0K
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Section: Notes Process Info (Time 09:16:05)
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FATAL THREAD 1/2 [nsenddiag: 0a68: 0a6c]
FP=0x0012d240, PC=0x60177011, SP=0x0012cacc
stkbase=00130000, total stksize=32768, used stksize=13620
EAX=0x00fc0648, EBX=0x00000000, ECX=0x00980000, EDX=0x00980000
ESI=0x0012d0d4, EDI=0x015b0000, CS=0x0000001b, SS=0x00000023
DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206
Exception code: c0000005 (ACCESS_VIOLATION)
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@[ 1] 0x60177011 nnotes._Panic@4+417 (60ae0946)
@[ 2] 0x600028de nnotes._LockHandle@12+222 (0,12d268,12d274)
@[ 3] 0x60002766 nnotes._OSLockObject@4+22 (60d2e3e0)
@[ 4] 0x605b3fac nnotes._MailNoteJitEx2@32+1004 (0,4,3,0,4,12c6f0,1003f,0)
@[ 5] 0x0040a1c6 nsenddiag.SendCrashInfo+8118 (12fa28,12fcb4,1,3,5,12c6f0,1003f,0)
@[ 6] 0x0040ae89 nsenddiag.CrashMain+1033 (3,972a78,1,0,6,12c6f0,1003f,0)
@[ 7] 0x004011c4 nsenddiag._main+452 (3,972a78,972ac8,94,7,12c6f0,1003f,0)
@[ 8] 0x0040d5d7 nsenddiag._mainCRTStartup+364 (0,15c3a43,7ffde000,8054a6ed,8,12c6f0,1003f,0)
[ 9] 0x7c816fd7 kernel32 (40d46b,0,78746341,20,9,12c6f0,1003f,0)
Invalid stack frame detected: Invalid frame pointer (BP): 0
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PASS 2 : FATAL THREAD with STACK FRAMES 1/2 [nsenddiag: 0a68: 0a6c]
FP=0012d240, PC=60177011, SP=0012cacc
stkbase=00130000, total stksize=32768, used stksize=13620
Exception code: c0000005 (ACCESS_VIOLATION)
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