Bogus Error: "Database Username cannot be found" when opening mail

HCL Domino Domino Forum
1

I have a user running Notes 8.5.1FP1 on Windows 7. Every time this user tries to open their mail database it give them an error dialog box saying “Database {username} cannot be found” and a drop-down box to choose a server. If they just click the Cancel button it goes ahead and opens their mail with no problem. They get this whether they’re clicking on the Mail DB icon on their Workspace or using the Open - Mail drop-down.

I’ve tried compacting their Workspace, rebuilding it, deleting/recreating the icon, etc… their Location document and connection docs are set correctly and like I say it goes ahead and opens the database immediately if they just click Cancel. I’m baffled as to what is causing this. It doesn’t happen on any other database.

Any ideas/suggestions would be greatly appreciated.

Brian

2

Subject: Fixed

Just thought I’d follow up. Decided to try a combination of things so I deleted the icon from their workspace, compacted the workspace, shut down the client, deleted Cache.NDK, restarted the client and re-added the icon to the workspace and they’re no longer getting the error.

Brian