We have Office 2000 SP3 and Lotus Notes 6.5.4. After upgrading to Office 2003 SP2, any office file or JPG attached in an email displays as a ‘blank’ icon, and will not open. Our only fix as of yet is to first open that type of file, then attempt in the attachment. Does anyone know of a way to associate these files without manually opening each file type before using LN?
Subject: Blank attachment icons after upgrading to Office 2003.
Hi Don,
there are lots of issues regarding strange icons expecially in 6.5.4, e.g. http://www-1.ibm.com/support/docview.wss?rs=0&uid=swg21204429
Update to 6.5.5. if possible!
Subject: RE: Blank attachment icons after upgrading to Office 2003.
Another solution is to change the desktop colors on the PC that creates the attachments from 32Bit to 16Bit. If that is the correct solution, future attachments will have an icon (it won’t fix existing docs with broken icons).