We are troubleshooting a majot issue. Since upgrading our Firm to Blackberry4.0 server (SP2), and enabling wireless PIM syncing, we are seeing “corruption” of user’s contacts - specifically their FullName field.
Example: User has personal contact named “Evan” in his pnab (in this example, no last name, email address evan@hotmail.com). He makes an edit to that contact on his BB device. When that edit comes back to Notes, somehow the system does a lookup and looks for any other Evans in the FIRM address book. If it finds one, it puts that employees Full Concactonal Name into the full name field (let’s say there is an employee Evan Smith\XYZ Company).
Why is this so bad? Now the person decides to send something to employee Evan Smith. But Notes name resolution sends it to evan@hotmail.com
OUCH!
We are seeing this in 40% of our user’s nabs. It seems to only “infect” situations where there is an unambiguous match. For example, if there were 4 Evan’s at teh company, it doesnt do it.
We are trying to work this with Blackberry, though so far no clues. I am hoping someone out here can give us some advice or seen something similar.