Attempted encryption operation is not supported by this version of notes

HCL Domino Domino Forum
1

I am testing a database with several differnt IDs that I have got so I can test it works with different roles and things.

When I switch to one of my test IDs I can’t access the local replica with the error:

“attempted encryption operation is not supported by this version of notes”

But this works fine with my normal ID.

Any ideas what’s causing the problem and how to solve it?

Cheers

Adam.

2

Subject: locally encrypted

When copying a database from a server to local, it is encrypted by default in R8. When copying, click the Encryption button in the pop-up and select ‘Do not locally encrypt this database’.

3

Subject: license type?

I think it might have something to do with the license type that was chosen when the ID was created, North American vs. International. If you switch to the ID and go to File > Security > User Security > Certificates it should show you the encryption and license type. Compare this to an ID that is not causing the error.

4

Subject: 512 vs 1024 bits

The latest one (that’s causing the error) is the same type (international) but is 1024 bits vs 512?

Would this cause it?

Thanks for your help so far.

Adam.

5

Subject: Here’s Some Technotes…

Hi Adam,

I’ve seen this issue in the past as well, but Encryption has always been one of those things that I only partially understand! :slight_smile:

I included 2 Technotes from IBM’s Knowledgebase below that touch upon this error - I hope they help!

Regards,

-Bob

Technote 1):

Lotus Software Knowledge Base Document

Title: Error: ‘Attempted encryption operation is not supported…’ when accessing server
Doc #: 1224666
URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21224666

Technote 2)

Do not distribute outside IBM. Draft Information - Subject to change.

Error: “Attempted encryption operation is not supported by this version of Notes” when trying to click “Accept Recovery Information”

Product:

Lotus Domino > Lotus Domino Server > 8.0

Platform(s):

AIX, IBM i, Linux, Solaris, Windows

Doc Number:

1315803

Date:

08/17/2009

Problem

When Lotus Notes® users open an e-mail that contains recovery information and click the action ‘Accept Recovery Information’, they get a dialog box that says:

“Attempted encryption operation is not supported by this version of Notes”.

To reproduce the issue:

  1. Register an administrator with 2048 key strength and add this administrator to the ‘Edit Master Recovery Authority List’.

  2. Click the ‘Export’ button and select a user to mail ID recovery information.

  3. Have the user open the e-mail that contains recovery information and select the action ‘Accept Recovery Information’ and type their password. The user will receive a dialog box with the error message.

This error is received because there is an Administrator in the Master Recovery Authority List that has a key strength of 2048. The error is removed once you remove any ID that has a key strength of 2048 from the list.

This issue has been reported to Quality Engineering as SPR# DSAS7GTKYX; however, it was determined not to be a software problem. Notes is functioning as designed for backward compatibility. An enhancement request for this functionality has been submitted as SPR# DSAS7H2QW9 for a future release.

This document is based on the following :

DSAS7H2QW9
DSAS7GTKYX

© 2009 IBM Corporation. All rights reserved.

Material may not be reproduced or distributed in any form without permission.