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We rely on the PSCUACCOUNTIMPORT daily process to send us delinquency information on our credit card accounts. We use that information in our Automated Workflow to generate batch letters that are 5 days delinquent and 20 days delinquent. I've included a screenshot of our Automated Workflow criteria to this post.
The problem is that TMG doesn't send us a file on Sundays. If a 5 or 20 day delinquency occurs on a Sunday, then we lose out on getting a letter generated for that day.
I wanted to ask the group:
- Does anyone uses the same process as us, and how do you handle the lack of a file on Sundays?
- Are there any workarounds on this problem? We're also open to any new ideas or new ways to handle Automated workflows and batch letters.