App opening as desktop in Chrome on Apple iOS

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Volt MX Version: 9.5.58
Operating System: win11
Database (if appropriate): Microsoft SQL Server
Server: Tomcat


Problem/Query: We have an app created for Responsive Web and Adaptive Web (mobile). When opened on an iPhone using Safari, it opens the correct adaptive version, but when using Google Chrome, it insists on opening the desktop version. This error occurred on several iPhones and did not happen on Android phones.

Hi @cristech1970, thank you for posting in our community.

This forum is very helpful for how-to questions, finding product documentation, and engaging in topical discussions about Volt MX with other customers and HCL, but technical issues reported here may require in-depth troubleshooting and review of your data, and a support case with HCL Volt MX Support may be required.

Through a support case, we are able to provide better and more complete service to you, and your data will also remain secure and not visible to other users here.

I recommend that you open a support case to troubleshoot this issue further with our support team, and we will be happy to assist you.

Thank you!