I recently sent up a Blackberry server in our Notes domain for a trial of about 20 users. Everything is working fine, and it’s looking good BUT I can not get reply to work. Replying to external email is fine, this is purely replying to internal Notes users. The Blackberry server is in the same NNN as the users mail server, and I even have a connection document specified. When replying to the address for some reason it is trying to send it externally to our SMTP server rather than internally, and appears to be adding our internet domain to all replies - ie John Smith/IT/Domain becomes in a reply John Smith/IT/Domain@Domain. Sending new mails internally is absolutely fine.
Any ideas/suggestions?
I can trace the mail server fine from the BlackBerry server.
Is the BES on the same Domino Server as the Mail files?
If not, can you send email from that server (via Notes client or DWA) to internal users?
If yes then check the adressing on the mail messages to insure that the address is Canonical vs. RFC821 OR RFC822.
BES interacts with Domino on the API level and your Domino server should be routing mail however it would (NRPC or SMTP) normally, so check server configs.
Check the address book on the BlackBerry server to ensure that users have their Internet address in the system correctly. Check how it shows up in the user’s personal address book and on the device.
BES (BlackBerry Enterprise Server) gets loaded onto a Notes server. I don’t know much about load levels (I left that job 3 weeks ago, so have no BES server to play with), but it may be theoretically possible to put BES onto your mail server if you only have 20 people.
Check the docs at www.blackberry.com, as I am sure they will have better details. I would suggest using a seperate Notes server to act as your BES server if you plan on growing (oh, and BES is very verbose on the console, so another reason against a dual-purpose server).
Besides, when the devices cost $400, who can complain if you spend $2000 on making the server work? It all pays for itself in the matter of a month or so according to their ROI numbers.
Dave (who used to have 12 BES servers and 2300 BB users)
Hi there, did you set up the BES Domino server to use the Primary Domino address book or does it have its own address book?.
Because the 2 servers are on the same named notes network the mail routes immediately, though it sounds like the mail is getting stopped at the BES server because it cant find the address on the server?.
Just check that your BES has a replicated copy or uses the primary domino servers address book?.
Internet mail would work fine as it uses a different route.
Yes it uses the primary domino directory of the domain. For some reason it is trying to send replies out to the internet as the domain is getting added to the end of the reply address - ie John Smith/READING/Domain (@Domain). Yet picking the sender from the address book directly works fine.
Yes it uses the primary domino directory of the domain. For some reason it is trying to send replies out to the internet as the domain is getting added to the end of the reply address - ie John Smith/READING/Domain (@Domain). Yet picking the sender from the address book directly works fine.
Subject: Any BlackBerry Experts out there?? Please help
Hi. It is only replying I am having problems with. My Blackberry server is a different server to my mail server, but it is in the same Notes domain and NNN. I can send mail normally internally from my Blackberry to any mail user. Something weird happens to the address on a reply (see first post at the top), and I can’t understand why this address is being translated like that. Help! Need to have this sorted today.