Hi! I have a user who everytime sends an email, the $AltPrincipal field has a value of different name than the real sender. For example, User1 sends an email to User2. When User2 checks the mail of User1, the $AltPrincipal field has the value of User3.
When I use the text background color option of R6, the color seems to depend on the $AltPrincipal field. It does not follow the From field. The background color of text therefore in the Inbox is incorrect. Is this a bug? How can I fix the $AltPrincipal field in the user’s mail? I already checked the personal address book of the user and it’s owner information is correct. I also checked the mail file owner of the database and it’s correct also. There is no delegation.
I’m confused with this field and it’s consequence in the background color of text. Your assistance is highly appreciated.
Sarah
Subject: $AltPrincipal causes problem in background color
I’ve had this happen when I opened a newly created mailbox using my administrator id. I was attempting to help the new user get their mail preferences just right. My admin username got stored in the AltOwner field in the calendar profile (which can be seen using NotesPeek.) My guess is that since I was the first person to edit the profile, my name got plugged into the field that is used to populate the $AltPrincipal field in a memo. This causes problems with the background coloring and intermittent replies to the wrong person.
The problem field is not editable from any user interface. To resolve this, I sent a message to the user with a button that contained the formula:
@SetProfileField(“CalendarProfile”; “AltOwner”; @UserName)
When user clicks on the button, the script changes the name to that of the current user id (this should be the mail file owner.)
Subject: RE: $AltPrincipal causes problem in background color
Thank you very much. This has solved the problem for the new mails. But for those that were already received, still the same. But that is ok. User understood.
Thanks again!