Access to Domino Mail via a Treo 650 phone

hcl-bot · September 12, 2005, 8:54am

I have a Sprint PCS Treo 650 phone that I am setting up to access mail on a Domino 6.5.3 (win2000) server via POP3. I have enabled POP3 on the Domino server using a POP3 internet sites document requiring authentication but not using SSL. I have enabled POP3Debug=1 to display/log the activity on the Domino server. I am able to successfully access the mail file (user1.nsf) from a browser (iNotes6) with the user name and internet password. I am able to successfully access the mail file from an Outlook client via POP3 with the user name and internet password. I have configured the Treo 650 phone to access the mail file (user1.nsf) on the Domino server requiring authentication with the user name and internet password but not using SSL. Each time I attempt to connect to the Domino server from the Treo 650 I get connected but receive a “Bad Log in” error on the Treo 650 device and then it disconnects. Below is the activity log from the server console for both the successful Outlook connection and the failed Treo 650 connection. Has anyone else experienced this issue and found a resolution?

Successful Outlook connection:

07:46:48 AM [0A90:0006-09D0] POP3 CIServ Listen> Connection Accepted on Port 110 for Session 12B7001E

07:46:48 AM POP3 Server: [0A90:0008-0A88] Init state

07:46:48 AM POP3 Server: [0A90:0008-0A88] Greeting state

07:46:48 AM POP3 Server: [0A90:0008-0A88] AuthenticateUser state

07:46:48 AM POP3 Server: [0A90:0008-0A88] USER command

07:46:48 AM POP3 Server: [0A90:0008-0A88] AuthenticatePass state

07:46:48 AM POP3 Server: [0A90:0008-0A88] PASS command

07:46:48 AM POP3 Server: [0A90:0008-0A88] E:\Lotus\Domino\Data\mail\user1.nsf is now open for exclusive access

07:46:49 AM POP3 Server: [0A90:0008-0A88] Entering Transaction state

07:46:49 AM POP3 Server: [0A90:0008-0A88] QUIT command

07:46:49 AM POP3 Server: [0A90:0008-0A88] Terminal state

07:46:49 AM POP3 Server: [0A90:0008-0A88] E:\Lotus\Domino\Data\mail\user1.nsf is closed for exclusive access

Failed Treo 650 connection:

08:00:08.09 AM [0A90:0006-09D0] POP3 CIServ Listen> Connection Accepted on Port 110 for Session 12B7001E

08:00:08 AM POP3 Server: [0A90:0008-0A88] Init state

08:00:08 AM POP3 Server: [0A90:0008-0A88] Greeting state

08:00:08 AM POP3 Server: [0A90:0008-0A88] AuthenticateUser state

08:00:14 AM POP3 Server: [0A90:0008-0A88] AuthenticateUser state

08:00:14 AM POP3 Server: [0A90:0008-0A88] APOP command

08:00:14 AM POP3 Server: [0A90:0008-0A88] Terminal state

hcl-bot · September 12, 2005, 1:18pm

Subject: Access to Domino Mail via a Treo 650 phone

Is POP3 suppored on the iNotes mail template? I thought POP3 is only allowed with the standard mail template. I have a Treo 650 (Sprint PCS) and I been access POP3 on about 25 mail files. I am the standard R6 template for these mail files.

Try using a regular pop3 client. If you get the POP3 client to access the mail file, then the Treo 650 should connect as well.

HTH,

Joe Nelson

hcl-bot · September 12, 2005, 2:33pm

Subject: RE: Access to Domino Mail via a Treo 650 phone

I have setup a new user account using the standard mail template (mail6) and reconfigured the Treo 650 phone to use this new account. I still have the same issues when trying to connect to the Domino server.

hcl-bot · September 12, 2005, 4:10pm

Subject: Don’t use APOP for authentication

Not sure what email software you’re running on your Treo, but there should be a preference to disable APOP for authentication. For example, in SnapperMail for Treo you can disable APOP in the server settings.

Thomas - IBM

hcl-bot · September 20, 2005, 12:03pm

Subject: Issue resolved.

Thank you for your help in this matter. I was able to find the VersaMail setting on the Treo 650 phone to disable APOP for Authentication. Once disabled, authentication with the Domino server worked correctly.

hcl-bot · September 13, 2005, 10:10am

Subject: RE: Access to Domino Mail via a Treo 650 phone

Are you using VersaMail? Or more importantly can you share what are the setting you are using for the particular mail client.

Don’t give me your username but tell me if it is the the full name or the short name.

Look forward to your feedback,

Joe Nelson

BTW

if you want to talk more one-on-one check my profile out. My email is on there.

hcl-bot · September 19, 2005, 2:50pm

Subject: RE: Access to Domino Mail via a Treo 650 phone

I am using VersaMail on this Treo 650 and I have tried using the persons short name and firstname lastname for authentication but neither work. I do not see an option on the Treo to disable APOP.

hcl-bot · December 1, 2005, 5:19pm

Subject: RE: Access to Domino Mail via a Treo 650 phone

Any more ideas about this?

I was using the treo (versamail) just fine with my 5.0.13a server, but when I updated to DOmino 6.5.4 I started to see these probles as well.

The first issue that came to my mind is the lenght of the POP3 server banner.

It looks like:

+OK Lotus Notes POP3 server version X2.0 ready <nnnnnnnn.nnnnnnnn.nnnnnnnn.nnnnnnnn@server/domain/us> on server/domain/us.

Is there any way to replace this POP3 Banner/Greeting?

Thanks

hcl-bot · September 19, 2005, 2:53pm

Subject: Try the trial version of SnapperMail for the Treo.

just to see if you can get that to work.Can’t speak about VersaMail, but SnapperMail DOES allow you to configure it, and it WILL work if it’s turned off (and it does NOT work if enabled).