Hi all,
We recently upgraded our Domino server from 5.0.12 to 6.5.1 and since then e-mails sent by certain users are constantly held in the mail.box requiring me to manually re-send them.
I have to look in the mail.box several times per day to send those e-mails manually.
It’s not the job of a Domino administrator to send e-mails manually? Isn’t?
Anyone having a solution/idea?
Cyrille
Subject: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
Before manually resending them, go out to the Domino server console and do a “tell router sh” command. What is the router doing? That should tell you what the router is waiting for on those messages.
HTH.
Gregg
Subject: RE: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
Yes I know. The only problem is that I don’t know what the output means :-/
Does this says something to u?
tell router sh
Msgs State Via Destination
Transfer Threads: Max = 17; Total = 6; Inactive = 0; Max Concurrent = 8
Delivery Threads: Max = 17; Total = 17; Inactive = 0
Also:
show stat mail
Mail.AverageDeliverTime = 340
Mail.AverageServerHops = 1
Mail.AverageSizeDelivered = 281
Mail.CurrentByteDeliveryRate = 215
Mail.CurrentByteTransferRate = 816
Mail.CurrentMessageDeliveryRate = 0
Mail.CurrentMessageTransferRate = 0
Mail.DBCacheEntries = 223
Mail.DBCacheHits = 1570
Mail.DBCacheReads = 1866
MAIL.Dead = 0
Mail.Delivered = 53823
Mail.DeliveredSize.100KB_to_1MB = 7729
Mail.DeliveredSize.10KB_to_100KB = 15895
Mail.DeliveredSize.10MB_to_100MB = 72
Mail.DeliveredSize.1KB_to_10KB = 23859
Mail.DeliveredSize.1MB_to_10MB = 2753
Mail.DeliveredSize.Over_100MB = 2
Mail.DeliveredSize.Under_1KB = 3513
Mail.Deliveries = 56309
Mail.DeliveryThreads.Active = 0
Mail.DeliveryThreads.Max = 17
Mail.DeliveryThreads.Total = 17
Mail.Domain = AWE_DOMAIN
MAIL.Hold = 3
Mail.MaximumDeliverTime = 228730
Mail.MaximumServerHops = 6
Mail.MaximumSizeDelivered = 243928
Mail.MinimumDeliverTime = 1
Mail.MinimumServerHops = 1
Mail.MinimumSizeDelivered = 1
Mail.PeakByteDeliveryRate = 186770
Mail.PeakByteTransferRate = 41048
Mail.PeakMessageDeliveryRate = 3
Mail.PeakMessageDeliveryTime = 06/22/2004 14:21:45 CEDT
Mail.PeakMessagesDelivered = 238
Mail.PeakMessagesTransferred = 442
Mail.PeakMessageTransferRate = 7
Mail.PeakMessageTransferTime = 06/24/2004 16:56:27 CEDT
Mail.PeakTotalBytesDelivered = 11206255
Mail.PeakTotalBytesTransferred = 2462925
MAIL.TotalFailures = 8822
Mail.TotalKBDelivered = 12,411,417
Mail.TotalKBTransferred = 675,636,510
Mail.TotalKBTransferred.NRPC = 2,865,290
Mail.TotalKBTransferred.SMTP = 672,771,220
Mail.TotalPending = 2
Mail.TotalRouted = 100469
Mail.TotalRouted.NRPC = 80256
Mail.TotalRouted.SMTP = 20213
Mail.TransferFailures = 484
Mail.TransferFailures.NRPC = 1
Mail.TransferFailures.SMTP = 483
Mail.Transferred = 26644
Mail.TransferredSize.100KB_to_1MB = 2570
Mail.TransferredSize.10KB_to_100KB = 4476
Mail.TransferredSize.10MB_to_100MB = 23
Mail.TransferredSize.1KB_to_10KB = 16371
Mail.TransferredSize.1MB_to_10MB = 905
Mail.TransferredSize.Under_1KB = 2299
Mail.Transferred.NRPC = 10775
Mail.Transferred.SMTP = 15869
Mail.TransferThreads.Active = 0
Mail.TransferThreads.Concurrent.Highest = 8
Mail.TransferThreads.Concurrent.Max = 8
Mail.TransferThreads.Max = 17
Mail.TransferThreads.Total = 6
MAIL.Waiting = 0
Mail.WaitingForDeliveryRetry = 0
MAIL.WaitingForDIR = 0
MAIL.WaitingForDNS = 0
MAIL.WaitingRecipients = 0
There are currently 3 mails held in the mail.box.
Cyrille
Subject: RE: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
Try tell router show queue
HTH
Subject: RE: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
Hi,
here is the answer of “tell router show queue”:
tell router show queue
Msgs State Via Destination
1 Busy(1) SMTP 10.142.211.2 (Push)
Transfer Threads: Max = 17; Total = 2; Inactive = 0; Max Concurrent = 8
Delivery Threads: Max = 17; Total = 4; Inactive = 0
Nothing about the problematic mail which is local delivery only.
Cyrille
Subject: Router does not respond to “Tell Router Show” or “Tell Router Show Queue” commands
Too much work?
I never seem to get a reply from the router task.
Subject: RE: Router does not respond to “Tell Router Show” or “Tell Router Show Queue” commands
Just for the record:
the held e-mails were stationeries or draft created with LN < 6.5.x.
Recreating them solves the problem.
Cyrille
Subject: RE: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
When I do a tell router sh, this is what I see:Msgs State Via Destination
1 Retry( 1) SMTP YAHOO.COM (Push)
Last error: The server is not responding. The server may be down or you may be experiencing network problems. Contact your system administrator if this problem persists.
Next retry: 06/29/2004 01:25:29 PM
You ought to see something similiar. Yahoo.com is having some sort of IP issue from my server. Could be bad DNS, bad internet connectivity, or something along those lines.
The sh stat shows you all of the traffic that your SMTP server has handled.
HTH.
Greg
Subject: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
Have you tried deleting mail.box and restarting the server?
Subject: RE: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
Nope… Because we already deleted it during the upgrade (as suggested in IBM’s redbook).
I’ll give your proposal a try if no better solution are raised.
Thanks anyway.
Cyrille
Subject: RE: 2nd post: e-mails held in mail.box since upgrade to 6.5.1
Hi again,
We have restarted our Domino server this week-end and deleted the mail.box in the mean time.
But… No way. It didn’t help.
Here’s the output of “tell router show queue”:
tell router sh queue
Msgs State Via Destination
1 Done NRPC [$LocalDelivery]
1 Busy(1) SMTP 10.142.211.2 (Push)
Transfer Threads: Max = 17; Total = 8; Inactive = 0; Max Concurrent = 8
Delivery Threads: Max = 17; Total = 13; Inactive = 0
There are 5 such e-mails pending (all for local delivery).
Cyrille