I found and applied this fix, but for this particular occasion, it did not work. Does anyone have any ideas?
This is caused by the client exiting Notes when selecting an email in a Private folder and having the “Restore as last viewed by user checked”. Notes has a problem when it remembers the status of the Preview pane is a folder the user creates.
To fix the problem, perform the following steps:
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open your mail
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make sure the “restore as last viewed” checkbox is ON.
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close the second tab that shows up (optional, works either way)
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select the INBOX from the normal Frameset tab
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Toggle the preview pane (if it is on, turn it off, if it is off, turn it on ALT-V-P-P)
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exit mail - come back in
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come back into the mail database - it should be fixed.