You must specify a phone number to use the phone device

HCL Domino Domino Forum
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When trying to listen to a voicemail from within the inbox using Domino unified communications client for Cisco 1.2.3, user gets error “You must specify a phone number to use the phone device”. User has restricted rights on PC, but client was installed with admin account and works fine if you log into PC with admin rights. What could be causing this for the user?

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Subject: You must specify a phone number to use the phone device

sounds like you have the phone icon checked on the “Playback” setting and no phone # in the field. try changing this setting to the pc icon and test to see if it plays through the pc.

jason

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Subject: RE: You must specify a phone number to use the phone device

Thanks! That was it. Amazing our Cisco Unity consultants couldn’t figure it out.