XP SP2 and crashing client 6.5

HCL Domino Domino Forum
1

Hi all,

[Here ] IBM say XP is support plataform, but we have problems.

I reinstall the client on the machine, i uninstall the SP2…

The red window whit the :

OSBBlockAddr: Bad BBlock handle [696b7303] persist!

I have the version 5 and 6.0.3 in the machine yet…is possivel that the problem?

I have multi user on the XP and the notes.ini are on a users directories…but i can’t find the cache.dsk !!! Is must be there??

Please, any help is welcome. Here are the NCD erro:

############################################################

FATAL THREAD 1/6 [ NLNOTES:0e20: 3644]

FP=0x0013ce74, PC=0x611d759c, SP=0x0013ce50, stksize=36

EAX=0x026b918c, EBX=0x00000000, ECX=0xffffffff, EDX=0x01270f16

ESI=0x00000001, EDI=0x00000002, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010202

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x611d759c nnotesws.CNEMToolbarMgr::FindAddressBar+124 (0,13cec4,14d3814,0)

@[ 2] 0x611a992a nnotesws._NEMGetAddressBarWnd@0+74 (13d5e8,14d3814,24c998c,24cdd8c)

@[ 3] 0x6124144d nnotesws.CNEMNavWndSubprogram::AddHistory+701 (14d3814,13cec4,1,13d5e8)

@[ 4] 0x6124114a nnotesws.CNEMNavWndSubprogram::AddHistoryEntry+906 (14d3814,13d4d0,13d5e8,1)

@[ 5] 0x611a7dbe nnotesws.NEMChangeTabTitle+78 (24c998c,13d5e8,1,130000)

@[ 6] 0x61588370 nnotesws.OpenResource+4688 (14f4554,247c44c,13db98,8)

@[ 7] 0x615870fc nnotesws._DeskOpenResourceExt@36+44 (14f4554,424,13db98,14f3414)

@[ 8] 0x615c94e0 nnotesws.CDatabaseSubprogram::OpenFrameset+1536 (0,1202,0,0)

@[ 9] 0x615c55f5 nnotesws.CDatabaseSubprogram::InstanceInit+1285 (0,247c44c,725,14f3414)

@[10] 0x611aa7d3 nnotesws.CSubprogram::Create+1123 (13de68,1,725,247c44c)

@[11] 0x615c1e74 nnotesws.DBSubAllocAndCreate+68 (13de64,13e448,247c44c,0)

@[12] 0x615c21ad nnotesws.intDatabaseOpen+781 (0,0,100,0)

@[13] 0x615c2266 nnotesws._DatabaseOpenExt@24+102 (247c44c,13e17c,0,0)

@[14] 0x615a6241 nnotesws._DeskOpenDatabaseWithLaunchExt@48+1025 (247c44c,0,1,1)

@[15] 0x615a5e35 nnotesws._DeskOpenDatabaseWithLaunch@44+53 (247c44c,0,1,0)

@[16] 0x61660443 nnotesws._DeskOpenNOTEIDLINK@20+707 (247c44c,0,100,0)

@[17] 0x616600e5 nnotesws._DeskOpenNOTELINK@32+405 (247c44c,24882d8,0,0)

@[18] 0x61587c21 nnotesws.OpenResource+2817 (13ecd6,247c44c,0,0)

@[19] 0x615870fc nnotesws._DeskOpenResourceExt@36+44 (13ecd6,0,0,0)

@[20] 0x614d52ea nnotesws.BookmarkLaunchPage+570 (24c1b8c,10002000,0,14eef1e)

@[21] 0x612e43eb nnotesws.CNEMOutlineTabs::NotifyPlugIn+1179 (24b4a8c,0,13eec8,611bbb72)

@[22] 0x612db447 nnotesws.CNEMOutlineControlSubprogram::FCPluginNotification+23 (24b4d8c,30106,0,24ba58c)

@[23] 0x611bbb72 nnotesws._FSSetFrameSub@20+754 (40e,1301d2,0,1)

@[24] 0x6158b9ac nnotesws._InitHomeBase@8+3212 (50058,100000,13f66c,300be)

@[25] 0x6159213d nnotesws.CDeskSubprogram::SubMessageProc+3197 (14e5214,54f,0,0)

@[26] 0x611b1c97 nnotesws._MainWndProc@16+6967 (300be,54f,0,0)

[27] 0x77d28709 USER32 (611b0160,300be,54f,0)

[28] 0x77d287eb USER32 (0,611b0160,300be,54f)

[29] 0x77d289a5 USER32 (13f7c0,0,13f7e0,611960d3)

[30] 0x77d289e8 USER32 (13f7c0,61195df0,61180000,1)

@[31] 0x611960d3 nnotesws._NEMMainLoop@4+739 (401000,12f0cc,15237c,0)

@[32] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,15237c,1)

@[33] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (12f0cc,7c90ee18,7ffdb000,805522fa)

[34] 0x7c816d4f KERNEL32 (401cc6,0,78746341,20)

Thanks in advance!

Daniela

2

Subject: XP SP2 and crashing client 6.5

It sounds like you may have problems with your multi-user installation.

Make sure that any files required by the Notes Client (desktop6.dsk, notes.ini, names.nsf, cache.ndk etc…) aren’t stored in secured locations (eg. people’s home folders on a server or secured folders on C:) as that can sometimes cause the Notes Client (and other programs) to crash. If someone who doesn’t have access to one or more of these resources OR other system files because of security permissions tries to run the program, they may have trouble. You might have to change local (C: drive) NTFS permissions to fix these issues.

We are running Notes 6.5 on machines with XP SP2 with no problems. I always use single-user install. After removing all other versions of the client, you could try that. Give everyone full access to the Notes folder and its subdirectories in order to rule out file permissions and possibly XP SP2 as the culprit.

Paul.

3

Subject: XP SP2 and crashing client 6.5

have you tryed on another machine with XP SP2?

4

Subject: XP SP2 and crashing client 6.5

Thanks all for your help, i try to remove the multi client and see the results.

Daniela

5

Subject: RE: XP SP2 and crashing client 6.5

Maria:

I’ve personally found Notes on XP to be much more stable than on Windows2000 Professional. I believe more than one client on a workstation is not a supported configuration, but people do report successfully using that configuration (including me)!

I cannot help with your NSD, but if it is possible I would recommend removing all but one Notes client, and making it the most current version (6.5.4 or 6.0.5) to see if that resolves your issue.

Hopefully these generic suggestions will help if nobody can pinpoint your problem in the NSD file you provided.

Good luck!

6

Subject: XP SP2 and crashing client 6.5

I’m reinstall the notes 6.5, uninstall the other version of the client and yet, when i enter the password of the first acess in the client, it crash…

The new install are single user…

What more can i do!

Thanks all !!

Daniela

7

Subject: RE: XP SP2 and crashing client 6.5

I am running all three Notes clients on an XP/SP2 laptop with no problem at all. I agree with the response that reccomends making sure all Notes config files are in their proper place and that the user has Admin access. You should also go over the Notes.ini to make sure all config settings are correct.

8

Subject: Solved!!! - XP SP2 and crashing client 6.5

Thanks all for the help…

The problem was the FONTS !!! There are a lot (1400) fonts install at the machine…delete the “extended fonts” and the problems was solved.

I hope this help somebody, i’m crazy YET :slight_smile:

Daniela