Windows 10 Creator edition blue screen

Hi,

I have just installed Windows 10 Creator edition.

Everything fine until I start using Notes 9.0.1 FP6 social edition 32 bit (Local).

After a few minutes, I get blue screen : Unexpected Kernel mode trap.

Microsoft says my mail system is not compatible… and I should use Outlook :slight_smile:

Do I have another choice than reverting to previous Windows version ?

Thanks for your advice.

Jean-Pierre

Subject: Creators Update - Notes - Unexpected Kernel Mode Trap

I have the same problem:

Environment Mac OS X Sierra → Parallels → Windows Creators Update → IBM Lotus Notes Designer Admin 9.0.1 FP8

The problem happens after the start of the client when the client tries to open the mail file.

I tried it multiple times with a restart of the mac also.

The latest update of parallels (12 April 2017) is installed

The first blue screen after years!

Best Regards

Klaus Heubisch http://www.heubisch.gmbh

Subject: FP8 + Hotfix the same situation

It seems that this is an eclipse problem.

Subject: IBM doesn’t need to fix anything

I think the problem is not with the Notes client. Even a critical error in a hardware driver doesn’t trigger a bluescreen.

It’s a problem with Windows 10 CU! Probably a change in a dll or directx that deprecates functions present in the personal homepage.

Windows has to catch errors like this…what would happen if this happens on a terminal server. Bluescreen for everyone :slight_smile:

Subject: MalwareBytes lock

Probably my bad… I tried to reinstall Notes + FP8 once again, and the installer told me that it couldn’t overwrite notes2.exe: Access denied. The file got “stuck” in a folder (in C:\Program Files (x86)\IBM\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_9.0.1.20131002-1404\win32\x86). I tried everything to remove the file manually, until I found out using the Process Explorer that the file was locked by MalwareBytes. Exit MalwareBytes, reinstall Notes + FP8, and now it all seems to work again.

By the way, I had to remove the Workspace sub-folder as well. Now it’s solved.

Subject: Windows Creators Update

Thank you Lutz Geschinsky-LGY . I follow setup wich you Lutz Geschinsky-LGY and no such problem found again.

ps. Sorry for my bad English, I com from Thailand

Subject: Is the issue seen with FP8?

Andrei, Is this also being seen with FP8 applied to the client? Feature Pack 8 with Interim Fix 1 is out.

Subject: Fix from Microsoft

Delete this registry entry and the crash should go away

PageHeapFlags, VerifierFlags from
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\notes.exe

Subject: How to get rid of a personal homepage

That’s exactly my finding, too, the personal homepage. How can I get rid of it, if Notes isn’t able to start? Any notes.ini setting that can be deleted?

Subject: We see Notes crash but not able to reproduce the blue screen with Notes

SPR LHEYALMCEP : Domino Designer crashes the OS after Windows 10 Creators update Notes://annie/85256055004781F8/9189BA84A2D0DCA48525695F0061D496/4224E5657BBC4FDE852581090030BC0F [For Designer BSOD issue]
SPR AYAVALMCJK : Windows 10 Creators update and OS crashes while using Notes/Designer Notes://annie/85256055004781F8/BDF15756D2B24804852562CB004EE12D/0DEF142FBC2EB6C28525810900314A18

Subject: Still crashing…

Tried -basic, still crashing after a while…

Subject: Re: Windows 10 Creator edition blue screen - can reproduce

I can reproduce the behaviour Manuel mentioned.

This only happens, when the user has created a personal homepage. If he goes with the Discover page or even the blank defaut homepage the crashes don’t occur.

Subject: rename

Rename bookmark.nsf and notes will recreate a new bookmark. You can go into the hidden view and copy and paste all you favroites into the new file.

You can create a policy for a corp hope page but the client might crash before the policy gets activated

Subject: Microsoft delivered a new fix yesterday for Windows 10 Version 1703 for x64-basierte Systeme (KB4022716)

Microsoft delivered a new fix yesterday for Windows 10 Version 1703 for x64-basierte Systeme (KB4022716)

After the installation we do not have problems . But will test on more devices.

This update contain the fix
Addressed issue (Error 0x7F) with Windows Forms (WinForms) that causes the system to crash after upgrading to the Creators Update.

https://blog.crmfornotes.de/crm4notes/blog.nsf/dx/28.06.2017122258LGEE7E.htm https://blog.crmfornotes.de/crm4notes/blog.nsf/dx/28.06.2017122258LGEE7E.htm

Subject: Still crashing…

Tried -basic, still crashing after a while…

Subject: Same problem

Same problem here! After the Creators Update while opening IBM Notes we’re getting Blue Screen.

IBM please investigate and release a fix!

Thank you

Subject: Workaround: Creators Update - Notes - Unexpected Kernel Mode Trap

As a workaround you can start notes with the parameter -sa in Basic Mode. This seems to be stable.

Subject: Only 3 crashes in a week

Only 3 crashes in a week, this seems quite stable ;-).

Better anyway than standard edition.

Anyone heard of an IBM reaction ?

Jean-Pierre

Subject: NOT REPRODUCED

Hi,

I am running Domino Designer 9.0.1 FP8 IF1 on Windows 10 Pro 1703 (64bit) and have NEVER experienced this issue. I don’t think it has to do with Notes but a bad driver. You need to contact Microsoft support and work with them to find what is causing the problem. I see no evidence that Notes is the cause of this problem.

Subject: Here we also have the same problem

Hope they release a fix or something.