Why iNotes on IE6/7/8 run vary slow?

Why iNotes with VERY LARGE mail box on IE6/7/8 run VERY VERY slow ?(> 30GB, many folders (> 50) in user’s DB,

All user using mail85.ntf template

Full mode and Lite mode)

BUT it works well on Firefox 3.x and very smooth.

AND for previous version Domino (7.0.3) it work fine on both IE and Firefox.

Have any one got the same problem ?

Env:

Domino 8.5.1 with FP2 in SLES 11

Subject: s_GetFolderUnreadCountJSON

This /iNotes/Proxy/?EditDocument&Form=s_GetFolderUnreadCountJSON] is returning an empty data set on LARGE folder collections. You can generate the same error by trying to refresh the unread count at the top of the folder stack in iNotes. Funny thing is you can refresh them individually. My guess is the return json data is too large and breaking the function. Regardless, the more folders you have the slower iNotes opens. Its quite brutal.

Subject: SPR

Hi Cal,

The symptom is likely to match SPR #CJMS8445Y7 “Folder unread counts in iNotes are not loading when there is a large number of folders in the mail file” which is planned to be fixed in 8.5.2 release.

Best regards,

  • Akira

Subject: Hmm… I will focus 8.5.2

When received new MR 8.5.2, I will install it and then test same thing.

Subject: Some thoughts

With large mail box, it takes some time for the first time, but it shouldn’t take long time after then. If such slowness is constantly reproducible, the following would help support folks to further diagnose:

Gathering HTTP request/response trace - Can be done by IBM Page Detailer (http://www.alphaworks.ibm.com/tech/pagedetailer), Microsoft Fiddler, etc.

Clicking on “IBM Lotus iNotes” logo and then clicking on Detail button will show some info as to what iNotes does under the hood. You can copy the content and paste it to Notepad, etc.

IE8 comes with JavaScript profiler. Taking some profiling info will give support folks some hints: IEBlog | Microsoft Learn

Best regards,

  • Akira

Subject: Following is all from iNotes console

*** At waiting time, no any HTTP traffic occurs. And CPU usage is about 50%

IBM Lotus iNotes 8.5.1 Build 304.5 February 10, 2010

Database title: XXX

Filename: mail/bae.nsf

Server: mjadm/major

Server build:

Template: StdR85Mail

Language: English

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04/20/2010 11:00:00AM Releasing Eyu LISTENER9 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER16 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER19 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER22 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER25 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER26 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER29 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER35 from ELG

04/20/2010 11:00:00AM Releasing Eyu LISTENER7 from ELG

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04/20/2010 11:00:00AM Session expiration date from server: 20100420T033016,63Z

04/20/2010 11:00:00AM Session timers being checked.

04/20/2010 11:00:00AM Session expiration date minus slack: 04/20/2010 11:29:29AM

04/20/2010 11:00:00AM Current date: 04/20/2010 11:00:00AM

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04/20/2010 11:00:01AM Browser Cache Management is found.

04/20/2010 11:00:01AM Browser Cache Management state: 2

04/20/2010 11:00:01AM Detected BHO update - Current version [8,5,2,0], available version [8,5,2,1000]

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04/20/2010 11:00:01AM Releasing Eyu LISTENER42

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04/20/2010 11:00:01AM Session timers being checked.

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04/20/2010 11:00:01AM Current date: 04/20/2010 11:00:01AM

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04/20/2010 11:00:02AM Current date: 04/20/2010 11:00:02AM

04/20/2010 11:00:02AM Loading URL: …/…/iNotes/Proxy/?OpenDocument&Form=s_ReadDesignEx&MX&TS=20100419T170105,40Z&PresetFields=s_ViewName;(%24Inbox),noPI;1&KIC… (Key: LISTENER69)

04/20/2010 11:00:02AM View design available from server… Evaluating data. (Key: LISTENER69)

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04/20/2010 11:00:12AM Releasing Eyu LISTENER71 from ELG

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04/20/2010 11:00:14AM Session timers being checked.

04/20/2010 11:00:14AM Session expiration date minus slack: 04/20/2010 11:29:29AM

04/20/2010 11:00:14AM Current date: 04/20/2010 11:00:14AM

04/20/2010 11:00:14AM Loading URL: …/…/iNotes/Proxy/?OpenDocument&Form=s_ReadViewEntries&PresetFields=FolderName;($Inbox),UnreadCountInfo;1&TZType=UTC&Start=1&Count=27&resortdescending=4… (Key: LISTENER72)

04/20/2010 11:00:14AM Releasing Eyu LISTENER114 from ELG

04/20/2010 11:00:14AM Releasing Eyu LISTENER72

04/20/2010 11:00:14AM Releasing Eyu LISTENER112 from ELG

04/20/2010 11:00:14AM Releasing Eyu LISTENER113 from ELG

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04/20/2010 11:00:24AM Session timers being checked.

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04/20/2010 11:00:24AM Current date: 04/20/2010 11:00:24AM

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04/20/2010 11:00:24AM Releasing Eyu LISTENER116 from ELG

04/20/2010 11:00:24AM Unread count returned from server… Evaluating data.(Key: LISTENER118)

04/20/2010 11:00:24AM Error encountered retrieving data: 語法錯誤

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04/20/2010 11:00:24AM Releasing Eyu LISTENER118

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04/20/2010 11:00:26AM Session timers being checked.

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04/20/2010 11:00:26AM Current date: 04/20/2010 11:00:26AM

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04/20/2010 11:00:26AM Loading URL: …/…/iNotes/Proxy/?OpenDocument&Form=l_GetLastAlarmDateJSON&CR&20100420T030026,28Z… (Key: LISTENER123)

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04/20/2010 11:00:26AM polling result from server… Evaluating data. (Key: LISTENER123)

04/20/2010 11:00:26AM UTCAlarmLastSentTime: Thu Jan 1 08:00:00 UTC+0800 1970

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04/20/2010 11:00:26AM Releasing Eyu LISTENER123

04/20/2010 11:00:26AM polling result from server… Evaluating data. (Key: LISTENER124)

04/20/2010 11:00:26AM Number of entries in alarm folder : 0

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Subject: Browser Cache Management

Hi Brown,

The log indicates that iNotes tried to upgrade an IE extension for automatic cache scrubbing (called Browser Cache Management), from 8.5.2.0 internal version to 8.5.2.1000 internal version. That process takes some time before the upgrade process is complete.

You can turn off the feature by going to iNotes tab in server configuration document and change the setting, if it’s the issue and you don’t need the feature.

Best regards,

  • Akira

Subject: But… after disable browser cache management

Have two time-delay gates :1. from 03:57:06PM to 03:57:16PM

  1. from 03:57:20PM to 03:57:28PM

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Subject: Some more thoughts

Hi Brown,

The log indicates that iNotes started unregistering Browser Cache Management. I think you saw a dialog saying Browser Cache Management had been uninstalled if it was successful. If you close all IE windows and then relaunch IE and log into iNotes, iNotes will remove the Browser Cache Management module from your file system. After then, most of the burden coming from Browser Cache Management will go away.

If you still see the slowness even after that, I’d recommend entering a PMR for further analysis, but in case if you’d like to do it yourself - One thing that’s worth to try is removing all contents in f_BHO subform except “EKc.prototype.FKd[‘bho’]=true;”.

If not - If you take a look at l_PageUIInternal subform, you’ll find a CtD function which creates AAA variable. Try adding “AAA.fLogObserver = true;” code right after the code creating AAA variable. You’ll see more details in the iNotes log that helps further analyze where iNotes code stops (for around 10 seconds).

NOTE: It’s highly recommended to create a back up of Forms85.nsf before making above change.

Best regards,

  • Akira

Subject: Thank you.

It’s right that Browser Cache Management work incorrectly. And it cannot be remove automatically. After I remove it manually, it seem to be as same as previous situation.I think of I should request a PMR to IBM.

Thanks for your helping.