We have a resource, ‘gislaptop’, that has apparently been created and recreated several times in the past. If we open a new reservation request and search for available resources by its site/category, ‘gislaptop’ shows up NINE times!I tried to delete this resource, approving it in the Administration Requests, then cleared it out of names.nsf mail-in databases and busytime.nsf. This made it disappear.
Once I create the resource again (one instance), then open a new reservation request and search for available resources by its site/category, ‘gislaptop’ shows up again nine times.
I tried looking at the code for the SEARCH button but could not figure out where these nine listings are hiding. Any ideas?
Thanks so much!
Subject: Where does resource.nsf pull resource lookups from?
Check the ‘Resources’ view in your reservations db - see if you have more than one instance of the resource there. If so, delete the ones you don’t need.
Check the ‘Configuration\Messaging\Mail-in dbs and resources’ view in names.nsf - see if you have more than one instance of the resource there. If so, delete the ones you don’t need.
Try deleting busytime.nsf:
tell sched q
dbcache flush
(delete busytime.nsf from the notes\data dir)
load sched
busytime.nsf is re-created when the sched task is loaded.
Is it possible that the additional resources are caused by replication with another reservations or address book db?
Check the reservations db design - has the db been customised (eg. modified views or forms which might affect lookup of the resources)?
Open the reservations and address book dbs while holding the ctrl and shift keys. This will display hidden views. Check all views for duplicate resources.
Upgrade the server/client software and/or the reservations template.
HTH,
Paul.
Subject: RE: Where does resource.nsf pull resource lookups from?
Deleting busytime/ doing the dbcache flush did the trick. Thanks so much, Paul!